Comcast Case Study

1771 Words 8 Pages
Register to read the introduction… At Comcast, one of the most highly influential and large population job is the Call Center Representative. Some of the job responsibilities in the Call Center include handling incoming calls, in-person lobby traffic, working to resolve customer billing issues, and explaining Comcast’s products and features. If the Call Center were to close or be non-working for an extended period, customers would not have access to the fast, reliable, and respectful services that Comcast promises in the Comcast Customer Guarantee. This level of customer service, professionalism, technical knowledge, and availability is at the forefront of Comcast’s organizational strategy. Throughout the past several years, Comcast has realized that their reputation with their customers and potential customers was damaged by mediocre customer service. This forced them to better align their goals and clearly show that although the products and services they offer may be similar within the industry, they distinguish themselves from the competition through the overall customer service experience they offer at all levels. The outstanding performance in the Call Center proves to be extremely valuable. It acts as the element that brings the personal service to the customer and makes the economic difference when compared to the …show more content…
BWH proactively challenges the high demand by offering a comprehensive flexible benefit program and competitive compensation. Salaries vary from position to position, but the hospital ensures they are always competitive with similar positions in other Boston area hospitals, and in many cases, they exceed those of area hospitals. The hospital uses strong advertising and media campaigns and looks to other labor markets such as educational programs, workers from other industries, and former …show more content…
The company works to provide many opportunities to build a career and targets people that are dedicated to teamwork and customer service. REI attracts external people with a total reward package that includes competitive pay and comprehensive benefits, generous discounts and perks, as well as programs that support good health and work/life balance. It is niche market as the company really looks to recruit those with a love for the outdoors that can in return translate their passion and expertise into a retail

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