I recently was having issues with my cellular phone service carrier Verizon. They were charging me for my equipment when I wasn’t supposed to be charged. I called into customer service several times to express my concerns, and was told each time that a trouble ticket would be put in concerning the issue. However, the problem was not rectified and I was still going to be charge for my equipment when this shouldn’t be the case. So finally I decided to take a different approach and instead of calling into the call center I logged into my account online and use the Verizon customer service chat room. I was able to get in touch with a representative and explain my situation. She told that the situation was beyond her control however she would
