Challenges: Conflict Resolution In Health Care

Challenges: Conflict Resolution
Conflicts have the ability to occur within any type of organization. Consequently, the health care environment is a fast-paced, challenging, and constantly changing industry that may easily lead to stressful situations, which result in some type of conflict. As a result, variety of conflicts can occur at different levels of a health care organization, which could affect the quality of health care services delivered to the patients. Therefore, effective conflict resolution strategies are essential to minimize any influence on the delivery of medical services to the patients. However, conflicts have the potential to be positive or negative; it depends on how the conflict is handled (Lipcamon & Mainwaring, 2004).
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The first strategy is to focus on the issue and not the individual 's position on the issue (Wholistic Stress Control Institute, n.d.). The second strategy is to separate the individuals from the situation to calm down or cool out (Wholistic Stress Institute, n.d.). The third strategy is to attack the problem and not the individual (Wholistic Stress Control Institute, n.d.). Fourth is to express any feelings assertively, without blaming, and no expressing feelings within an aggressive manner (Wholistic Stress Control Institute, n.d.). The fifth strategy is to develop a common agreement among the individuals and do not try to enforce compliance (Wholistic Stress Control Institute, n.d.). The sixth strategy is to work towards a solution so both parties can have some of their needs met (Wholistic Stress Control Institute, n.d.). The seventh strategy is to focus on agreement and common interest and avoid using the conflict as a competition (Wholistic Stress Control Institute, n.d.). Furthermore, it is essential that the managers listen to the individuals without interrupting and ask for feedback, if necessary (Wholistic Stress Control Institute, n.d.). In addition, the managers involved should not jump to any conclusions about how the individuals are feeling or what they are thinking (Wholistic Stress Control Institute, n.d.). Finally, it is …show more content…
As a result, the department has implemented the key performance indicators dashboard to support the operational and strategic alignment. Consequently, the data-driven dashboard will allow the employees of the radiology department to be held accountable for their own performance targets if any targets are not met (Weiner et al., 2015). Overall, the data-driven dashboards are an effective way to see the department 's operational performance at a glance, which will assist managers in decision support and effective management control (Weiner et al., 2015). As a result, the strategy to implement data-driven dashboards within the radiology department has gained full support from employees and other levels of management. In addition, the data-driven dashboards will assist the department in improving its overall quality of care, which is a priority of the radiology department. Overall, it is essential that the dashboard is not overloaded with unnecessary information regarding other areas of the organization or irrelevant data in order, to prevent end user fatigue (Weiner et al., 2015). After all, the key to creating any effective dashboards is to keep the dashboards simple (Weiner et al., 2015) and that is what the department leaders plan to

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