Angry Client – Techniques used:
After watching and going through the five interactive scenarios in the CD-rom, one important technique that was used in all the interactions was active listening. From my observation, active listening is not only being attentive to what the client is saying either verbally or non-verbally, it also includes your sitting position (i.e. facing the client), eye contact and being relaxed. The US Department of States listed the four key rules of Active Listening as: a) Seek to understand before you seek to be understood b) Be non-judgmental c) Give your undivided attention to the speaker d) Use silence effectively.
In addition to active listening, many other techniques were utilized by the healthcare professional in the video. Some of which can be positive or negative. The three positives I noted were:
1) Giving recognition – This is defined as acknowledging and awareness; better than complimenting, which reflects the nurse judgement. This scene started with the healthcare professional recognizing the client’s emotional situation. She utilized a broad opening to allow the patient to start …show more content…
Reminding the client about these conversations are important because the healthcare professional is trying to get the client to be comfortable for before she tells him about his condition. First she allows his to express what he is going through and then she pointed out that he maybe through clinical depression. She stated that this can be treated through medication and talk therapy, but she did not recommend it to the client. When the client said he had to do something, the healthcare professional used “Silent nod” to allow the patient to consider his
After watching and going through the five interactive scenarios in the CD-rom, one important technique that was used in all the interactions was active listening. From my observation, active listening is not only being attentive to what the client is saying either verbally or non-verbally, it also includes your sitting position (i.e. facing the client), eye contact and being relaxed. The US Department of States listed the four key rules of Active Listening as: a) Seek to understand before you seek to be understood b) Be non-judgmental c) Give your undivided attention to the speaker d) Use silence effectively.
In addition to active listening, many other techniques were utilized by the healthcare professional in the video. Some of which can be positive or negative. The three positives I noted were:
1) Giving recognition – This is defined as acknowledging and awareness; better than complimenting, which reflects the nurse judgement. This scene started with the healthcare professional recognizing the client’s emotional situation. She utilized a broad opening to allow the patient to start …show more content…
Reminding the client about these conversations are important because the healthcare professional is trying to get the client to be comfortable for before she tells him about his condition. First she allows his to express what he is going through and then she pointed out that he maybe through clinical depression. She stated that this can be treated through medication and talk therapy, but she did not recommend it to the client. When the client said he had to do something, the healthcare professional used “Silent nod” to allow the patient to consider his