. Reflective comment: Helpfulness of the interaction
4.1 Active listening
The interaction would have been more helpful if the practitioner was engaged in active listening. To better understand this process, an example from the role play will be used. The reason client has decided to use a counselling service is because she has a need, and perhaps in the state of disequilibrium. The client feels a sense of shame and disappointment with her occupational status. In order to mitigate the state of disequilibrium between her reality and expectation, she communicates her emotion, saying, “I’m really frustrated, quite stressed. I came from mainland China, and I had a good education and a good job there. “This process is called ‘encoding’. Once the message is sent to the practitioner, she engages in the process of ‘decoding’ to understand the meaning. Accurately decoding the message is equivalent of active listening (Gordon, 1987). Active listening requires both verbal and nonverbal skills, such as questioning, reflecting and reducing noise (Harms, 2007).
4.2 Reflecting …show more content…
The practitioner makes a good paraphrase by restating, “So you’ve had lots of education in the past and want to put it to good use”. It is concise and is stated in the client’s own words. By focusing on the content of the message, she reflects on the essential meaning without adding inaccurate comments. It could have been improved if the practitioner makes suggestions rather than statements such as ‘it seems that’ instead of ‘so you want to’. This could be further improved if she incorporates feeling with the paraphrase, because the client has been repeatedly communicating her frustration (Seden,
4.1 Active listening
The interaction would have been more helpful if the practitioner was engaged in active listening. To better understand this process, an example from the role play will be used. The reason client has decided to use a counselling service is because she has a need, and perhaps in the state of disequilibrium. The client feels a sense of shame and disappointment with her occupational status. In order to mitigate the state of disequilibrium between her reality and expectation, she communicates her emotion, saying, “I’m really frustrated, quite stressed. I came from mainland China, and I had a good education and a good job there. “This process is called ‘encoding’. Once the message is sent to the practitioner, she engages in the process of ‘decoding’ to understand the meaning. Accurately decoding the message is equivalent of active listening (Gordon, 1987). Active listening requires both verbal and nonverbal skills, such as questioning, reflecting and reducing noise (Harms, 2007).
4.2 Reflecting …show more content…
The practitioner makes a good paraphrase by restating, “So you’ve had lots of education in the past and want to put it to good use”. It is concise and is stated in the client’s own words. By focusing on the content of the message, she reflects on the essential meaning without adding inaccurate comments. It could have been improved if the practitioner makes suggestions rather than statements such as ‘it seems that’ instead of ‘so you want to’. This could be further improved if she incorporates feeling with the paraphrase, because the client has been repeatedly communicating her frustration (Seden,