HR Profession Map is an online self-assessment tool for CIPD members. It can be used to assess your capability against the activities, knowledge and behaviours in the CIPD Profession Map and access recommendations for development.
HRPM describes knowledge, activities, skills and behaviours that any HR professional needs to posses to be successful in their HR role. It consists of ten professional areas including two core areas which are Strategy, Insights and Solutions and Leading HR. The core areas present sets of skills that every HR professional should be competent at regardless which of the four bands they fall into. Band one is for those in supportive/assistant admin roles. Band two is for those in an advisory role …show more content…
EFFECTIVE SERVICE DELIVERY
Often in my job role, I have more than one customer that requires my assistance at similar times. Recently I had three customers contacting me at lunch time on the same day asking for my help. These customers were:
* Client- telephoning to inform that our online services are down * Manager- wanting me to be present at grievance meeting * Croupier enquiring about his holiday entitlement