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60 Cards in this Set

  • Front
  • Back

Culture definition-

Away of life developed and shared by a group of people and passed down fromgeneration to generation

Culture as learned-


~it provides stability

~it makes social situations predictable

~weak vsstrong

Three approaches tostudying culture-

~social science



Social Science

Behaviorcan be observed, measured, and predicted and that human behavior is universal


subjectiveexperience of the individual


concernedwith creating change by examining power relationships within cultures


members ofan individualist culture tend to emphasize personal goals, to think ofthemselves as independent, and to be direct in communicating

High Context-

Aremore skilled in reading nonverbal behaviors and they assume that people will beable to do so Ex. Chinese/ Japanese

Low context-

Stressdirect and explicit communication, Emphasize verbal message Ex. German/Scandinavian

Power distance-

Thedegree to which people accept authority and hierarchical organization as anatural part of their culture


Valuework, strength, competition, and assertiveness


Valuetraits such as affection, compassion, nurturing, and interpersonalrelationships

Uncertainty avoidance-

Measureof the extent to which members of a given culture to avoid uncertainty orambiguity about others


Tendencyto judge the values, customs, behaviors, or other aspects of another culture interms of those that our group regards as desirable


Ageneralization based on limited information that is accompanied by anevaluative component.

Conflict (definition)-

Anexpressed struggle between at least 2 independent parties each of whomperceives incompatible goals, scarce rewards, and interference from the otherin attempts to achieve goals

Conflict components-

Expressed Struggle: conflict must be communicated

Interdependency: each partyis tied to other parties

Incompatible goals: bothparties cannot achieve same objective

Interference: other is an obstacle; “you are blocking my path”

Dysfunctionalassumptions about conflict (in class)-

~Harmony is normal, conflict is abnormal

~Conflict is the result of clashes of personality

~People who engage in conflict are unbalanced

~It is best not to escalate conflict

~Conflict only creates problems

Levels of conflict:Intrapersonal Conflict-

withinthe individual

Levels of conflict: Interpersonal Conflict-


Level of conflict: Intragroup-

withina small group

Levels of conflict: Intergroup Conflict-


Conflict management(conflict resolution)-

individualshave preferred styles for revolving conflict. Offers 5 different styles:Avoidance, competition, compromise, accommodation, and collaboration


ACommunication process of resolving conflicts through mutually acceptableconcessions

Six-step model -

Step 1: Analyzingand Negotiation Situation

Step 2:Planning for the upcoming negotiationsStep 3:Organizing

Step 4:Gaining and maintaining control

Step 5:Closing the Negotiations

Step 6: Continuousimprovements

Ethics (defined)-

studyof general nature of morals and of the specifics moral choices to be made by aperson

Principles (e.g.,golden mean)-

Themiddle part between 2 extremes

Ethical perspectives-

idk yet


A memberof a group makes a charge about the violation of ethical standards or normswithin the group itself

Stages of relationships-

-Perceived perception

- mutual awareness.

- Greetings – “How areyou?”.

- Clichés – common topicsof conversation.

- Commitment–agree to dosomething together.

- Divergence – crossroads.

-Intimacy – free to self-disclose

Human attraction



Physical features


Reciprocity of liking

Self esteem


Social isolation

Definingcharacteristics of relationships-

Context,time, and trust

Relationship dissolution: Intrapsychicphase


Relationship dissolution:DyadicPhase-

confronteach other

Relationship dissolution:Social Phase-

seek advise from others

Relationship dissolution:GraveDressing Phase

moving on// getting over it

Interpersonalcommunication (definition)-

Dynamicform of communication between 2 or 3 people in which messages significantlyimpact their thinking, emotions, or behaviors ( MOST INTIMATE)


Rulesabout behaviors


APrescribed set of behaviors


Intentionallymaking known information about oneself

Trust &reciprocity-

when1 person discloses something about himself to another, he tends to elicit areciprocal level of openness.


a continuum from highly affiliative to antisocial behavior.


the resolve to continue in a relationship indefinitely and to make the efforts necessary to ensure that it will continue.

power in relationships-

thecapacity to influence the behavior of others and to resist their influence ononeself

Power Base-

French & Raven:

Coercive power

Reward power

Legitimate power

Referent power

Types of listening-Pleasurable:

talking asa means of ex. Playing games and social gatherings

Types of listening-Discriminative:

used forunderstanding and remembering ex. Classroom or instructions

Types of listening-Critical:

used whenwe suspect that we are listening to a biased source of info and when we need tomake a choice about something

Types of listening-EmpatheticListening:

thelistener tries to demonstrate empathy for the speaker


theprocess whereby we assign a meaning to the words we hear that closely correspondsto the meaning intended by the person sending the message


Storing information for later


weighthe perceived accuracy and validity of the information received


take all 5elements together to create a response



Listening effectively:

main points

eye contact

express non verbally

listen for claims by the speaker

Ineffective Listening-

hearing problems


selective attention

wandering/rapid thoughts



Aninteraction that occurs when either party defines self or the other party interms of group membership

Group identity/Group membership-

used to create social identity

Hate Speech

Hate speech is speech that offends, threatens, or insults groups based on race, religion, national origin, sexual orientation, disability or other traits. Hate speech dehumanizes others

stereotype activation/stereotype suppression-

we form stereotypes, prove them wrong, then suppress them