Com Exam #2 Spring 2016

Front 1

Culture definition-

Back 1

Away of life developed and shared by a group of people and passed down fromgeneration to generation

Front 2

Culture as learned-

Back 2

~notinnate

~it provides stability

~it makes social situations predictable

~weak vsstrong

Front 3

Three approaches tostudying culture-

Back 3

~social science

~Interpretive

~Critical

Front 4

Social Science

Back 4

Behaviorcan be observed, measured, and predicted and that human behavior is universal

Front 5

Interpretive

Back 5

subjectiveexperience of the individual

Front 6

Critical

Back 6

concernedwith creating change by examining power relationships within cultures

Front 7

Individualism-collectivism-

Back 7

members ofan individualist culture tend to emphasize personal goals, to think ofthemselves as independent, and to be direct in communicating

Front 8

High Context-

Back 8

Aremore skilled in reading nonverbal behaviors and they assume that people will beable to do so Ex. Chinese/ Japanese

Front 9

Low context-

Back 9

Stressdirect and explicit communication, Emphasize verbal message Ex. German/Scandinavian

Front 10

Power distance-

Back 10

Thedegree to which people accept authority and hierarchical organization as anatural part of their culture

Front 11

Masculinity-

Back 11

Valuework, strength, competition, and assertiveness

Front 12

Femininity-

Back 12

Valuetraits such as affection, compassion, nurturing, and interpersonalrelationships

Front 13

Uncertainty avoidance-

Back 13

Measureof the extent to which members of a given culture to avoid uncertainty orambiguity about others

Front 14

Ethnocentrism-

Back 14

Tendencyto judge the values, customs, behaviors, or other aspects of another culture interms of those that our group regards as desirable

Front 15

Stereotyping-

Back 15

Ageneralization based on limited information that is accompanied by anevaluative component.

Front 16

Conflict (definition)-

Back 16

Anexpressed struggle between at least 2 independent parties each of whomperceives incompatible goals, scarce rewards, and interference from the otherin attempts to achieve goals

Front 17

Conflict components-

Back 17

Expressed Struggle: conflict must be communicated

Interdependency: each partyis tied to other parties

Incompatible goals: bothparties cannot achieve same objective

Interference: other is an obstacle; “you are blocking my path”

Front 18

Dysfunctionalassumptions about conflict (in class)-

Back 18

~Harmony is normal, conflict is abnormal

~Conflict is the result of clashes of personality

~People who engage in conflict are unbalanced

~It is best not to escalate conflict

~Conflict only creates problems

Front 19

Levels of conflict:Intrapersonal Conflict-

Back 19

withinthe individual

Front 20

Levels of conflict: Interpersonal Conflict-

Back 20

betweenindividuals

Front 21

Level of conflict: Intragroup-

Back 21

withina small group

Front 22

Levels of conflict: Intergroup Conflict-

Back 22

betweengroups

Front 23

Conflict management(conflict resolution)-

Back 23

individualshave preferred styles for revolving conflict. Offers 5 different styles:Avoidance, competition, compromise, accommodation, and collaboration

Front 24

Negotiation(definition)-

Back 24

ACommunication process of resolving conflicts through mutually acceptableconcessions

Front 25

Six-step model -

Back 25

Step 1: Analyzingand Negotiation Situation

Step 2:Planning for the upcoming negotiationsStep 3:Organizing

Step 4:Gaining and maintaining control

Step 5:Closing the Negotiations

Step 6: Continuousimprovements

Front 26

Ethics (defined)-

Back 26

studyof general nature of morals and of the specifics moral choices to be made by aperson

Front 27

Principles (e.g.,golden mean)-

Back 27

Themiddle part between 2 extremes

Front 28

Ethical perspectives-

Back 28

idk yet

Front 29

Whistleblowing-

Back 29

A memberof a group makes a charge about the violation of ethical standards or normswithin the group itself

Front 30

Stages of relationships-

Back 30

-Perceived perception

- mutual awareness.

- Greetings – “How areyou?”.

- Clichés – common topicsof conversation.

- Commitment–agree to dosomething together.

- Divergence – crossroads.

-Intimacy – free to self-disclose

Front 31

Human attraction

Back 31

Proximity

Similarity

Physical features

Situations

Reciprocity of liking

Self esteem

Anxiety

Social isolation

Front 32

Definingcharacteristics of relationships-

Back 32

Context,time, and trust

Front 33

Relationship dissolution: Intrapsychicphase

Back 33

Internal

Front 34

Relationship dissolution:DyadicPhase-

Back 34

confronteach other

Front 35

Relationship dissolution:Social Phase-

Back 35

seek advise from others

Front 36

Relationship dissolution:GraveDressing Phase

Back 36

moving on// getting over it

Front 37

Interpersonalcommunication (definition)-

Back 37

Dynamicform of communication between 2 or 3 people in which messages significantlyimpact their thinking, emotions, or behaviors ( MOST INTIMATE)

Front 38

Norms-

Back 38

Rulesabout behaviors

Front 39

Roles-

Back 39

APrescribed set of behaviors

Front 40

Self-disclosure-

Back 40

Intentionallymaking known information about oneself

Front 41

Trust &reciprocity-

Back 41

when1 person discloses something about himself to another, he tends to elicit areciprocal level of openness.

Front 42

Affiliation-

Back 42

a continuum from highly affiliative to antisocial behavior.

Front 43

Commitment-

Back 43

the resolve to continue in a relationship indefinitely and to make the efforts necessary to ensure that it will continue.

Front 44

power in relationships-

Back 44

thecapacity to influence the behavior of others and to resist their influence ononeself

Front 45

Power Base-

Back 45

French & Raven:

Coercive power

Reward power

Legitimate power

Referent power

Front 46

Types of listening-Pleasurable:

Back 46

talking asa means of ex. Playing games and social gatherings

Front 47

Types of listening-Discriminative:

Back 47

used forunderstanding and remembering ex. Classroom or instructions

Front 48

Types of listening-Critical:

Back 48

used whenwe suspect that we are listening to a biased source of info and when we need tomake a choice about something

Front 49

Types of listening-EmpatheticListening:

Back 49

thelistener tries to demonstrate empathy for the speaker

Front 50

Understanding:

Back 50

theprocess whereby we assign a meaning to the words we hear that closely correspondsto the meaning intended by the person sending the message

Front 51

Remembering:

Back 51

Storing information for later

Front 52

Evaluating:

Back 52

weighthe perceived accuracy and validity of the information received

Front 53

Responding:

Back 53

take all 5elements together to create a response

Front 54

Interpreting:

Back 54

DUH

Front 55

Listening effectively:

Back 55

main points

eye contact

express non verbally

listen for claims by the speaker

Front 56

Ineffective Listening-

Back 56

hearing problems

Overload

selective attention

wandering/rapid thoughts

noises

Front 57

Intergroupcommunication-

Back 57

Aninteraction that occurs when either party defines self or the other party interms of group membership

Front 58

Group identity/Group membership-

Back 58

used to create social identity

Front 59

Hate Speech

Back 59

Hate speech is speech that offends, threatens, or insults groups based on race, religion, national origin, sexual orientation, disability or other traits. Hate speech dehumanizes others

Front 60

stereotype activation/stereotype suppression-

Back 60

we form stereotypes, prove them wrong, then suppress them