Organizational Communication Exam 1 (Spring 2016)

Front 1

Four Main Approaches to Organized Comm.

Back 1

1. Info. Transfer-->Views Comm as tool (pipeline)
2. Transactional Process-->views comm as simultaneous (process)

3. Strategic Control-->tool for controlling environment (control)

4. Balance and Control-->"moment by moment" (balance)

Front 2

What are the criteria for sustained motivation discussed in Pink’s video?

Back 2

Autonomy, Mastery, Purpose

Front 3

What are the three P's of a theory?

Back 3

Partial (pertains to one specific thing), Partisan (bias), Problematic (leads to more Q's)

Front 4

What are the two parts of a theory?

Back 4

1. Historical (context in which it is done)
2. Metaphorical (uses language to suggest comparison)

Front 5

Communication as dialogue (four things):

Back 5

1. Mindful Comm: mental/relational and purposeful strategic

2. Equitable: all have ability to share/participate

3. Empathetic: promotes understanding/diversity

4. Real Meeting: recognizing comm as a process (talking with, not to)

Front 6

Org. Comm:

Back 6

the interaction required to direct a group toward a shared goal

Front 7

What is the first Theoretical Persp. of org. management (Essay):

Back 7

1. Classical Management

-orgs. as effective machines

-division of labor; hierarchy

-bureaucracy: universal standards for fairness

-Scientific management: clearly defined rules (think > do)

-Crit: dehumanizing

Front 8

What is the second Theoretical Persp. of org. management (Essay):

Back 8

2. Human Relations

-Emphasis interpersonal social needs of individual

-Re: hawthorne effect

-attention raises morale, increases productivity

-Criticism: It is too romantic, not enough to merely pacify workers by listening, something has to happen.

Front 9

What is the third Theoretical Persp. of org. management (Essay):

Back 9

3. Human Resources

-concerned with the total organizational climate

-actually acts on the listening part of human relations

-Participation and Dialogue

-Maslow's Hierarchy of Needs

-physiological, safety, love, self-esteem, and self-actualization

-Criticism: not likely that all workers can achieve self-actualization

Front 10

Explain the main components of systems theory:

Back 10

Complex set of relationships among interdependent components or parts.

-Equifinality: reach the same goal by in a variety of ways

Front 11

What are the five features of a learning organization (be able to define one):

Back 11

1. Systems Thinking
-For ONE member of the team (or organization) to succeed, ALL members of the team must succeed.
2. Personal Mastery
-Learning & self-reflection (dedicated to this)
3. Flexible Mental Models
-Prioritizing Self-reflection leads to habits of re-strategizing, modifying, adapting
4. Shared Vision
-Concertive control (shared ownership)
5. Team Learning
-an emphasis on DIALOGUE as the key to team success.

Front 12

APA Stuff:

Back 12

Direct Quote: (Author's last name, date, p.)

Indirect Quote: (As cited in author date, p.)

Paraphrase: Reference author's last name and year of publication

Reference page: Author's first initial, last name, alphabetical.

Front 13

What is a colloquialism and why is Claire concerned with the colloquialism "a real job"? (Essay)

Back 13

C: Informal/familiar speech forms which hold cliché status. Taken to be true/normal for all in society (hegemonic ideology)

"A real job" assumes a certain set of criteria

Those who don't meet the criteria feel marginalized

Communication helps shape what is to be considered a real job (communicatively constructed)

Front 14

At the end of Claire's article what are the three implications of her study? (Essay)

Back 14

Stage Model: anticipatory, assimilation, exit

1. Question stage model (in that you cant have, a 'real job' until you're had an 'unreal job', devaluing many)

2. Stage model of socialization fails to provide a full picture of work socialization (and promotes organizationally driven ideology).

3. Stage model leads researchers away from understanding work activities and occupational choice as communicative practices. Socialization should be treated as all forms of communicative practices.