Chapter 5 Management 102 Midterm

Front 1

The first step in planning an effectivepresentation is preparing the introduction. (T/F)

Back 1

FALSE

Front 2

The best way to ensure clarity in a presentation is to write an outline.(T/F)

Back 2

FALSE

Front 3

Many presentations are delivered poorly but they succeed because the speakers anticipate their audience’s reaction.(T/F)

Back 3

FALSE

Front 4

Although the speaker may know the audience well, a thorough analysis is still necessary.(T/F)

Back 4

FALSE

Front 5

A presentation should begin with a statement that captures the audience’s attention.(T/F)

Back 5

TRUE

Front 6

The problem-solving pattern is a deductive organizational approach, whereas the state-the-case-and-prove-it approach is inductive.(T/F)

Back 6

FALSE

Front 7

The order of a persuasive message (first or second) is related to success.(T/F)

Back 7

FALSE

Front 8

Research indicates that the indirect approach is generally best for hostile audiences.(T/F)

Back 8

TRUE

Front 9

An intelligent audience could be both easier and more difficult to persuade(T/F)

Back 9

TRUE

Front 10

An audience needs to be moved both rationally and emotionally.(T/F)

Back 10

TRUE

Front 11

Under variables associated with the source of persuasion, the one with the most significance is the source’s credibility.(T/F)

Back 11

TRUE

Front 12

A manager uses expert opinion when citing an authority to provide evidence.(T/F)

Back 12

TRUE

Front 13

The end of the presentation should contain a summary and any new information that was omitted during the presentation.(T/F)

Back 13

FALSE

Front 14

During the question solicitation phase after a presentation, the speaker should admit it if he has no answer to a question.(T/F)

Back 14

TRUE

Front 15

PowerPoint slides should have very little white space.(T/F)

Back 15

FALSE

Front 16

Approximately 30 percent of all speakers experience anxiety to some degree before speaking.(T/F)

Back 16

FALSE

Front 17

The main difference between an informal presentation and an impromptu one is the size of the audience.(T/F)

Back 17

TRUE

Front 18

The key to impromptu speaking is to organize your thoughts so you begin with a main point, support it, and conclude by restating it.(T/F)

Back 18

TRUE

Front 19

Audiences are more likely to remember a speaker’s delivery style than content.(T/F)

Back 19

FALSE

Front 20

Most managers do not need impromptu speaking skills, since they usually have lots of preparation time.(T/F)

Back 20

FALSE

Front 21

When a presentation goes beyond _____ minutes, the speaker should divide it into major segments by using reviews, questions or graphics.

Back 21

15

Front 22

Which of the following is a poor strategy for getting the attention of business audiences?

Back 22

a loud noise

Front 23

Which of the following is optional for the introduction of a speech?

Back 23

establishment of the speaker’s credentials

Front 24

Which of the following is most effective in the discussion of a relatively complicated problem, especially if the audience is largely ignorant of the facts or is likely to be hostile to the message?

Back 24

problem-solving pattern

Front 25

Which of the following is an inductive organizational approach?

Back 25

problem-solving pattern

Front 26

Which of the following is not a step in the psychological-progressive pattern?

Back 26

empathize

Front 27

Which message variable does not help a persuasive effort?

Back 27

ignoring opposing arguments

Front 28

When choosing material for a presentation, which audience variable is not considered?

Back 28

size

Front 29

Context variables include which of the following?

Back 29

media

Front 30

Which statement concerning informative presentations is false?

Back 30

heavy use of empirical information is employed in the psychological-progressive pattern

Front 31

Which is not a criterion for an effective visualaid?

Back 31

cost

Front 32

______ percent of all speakers experience anxiety to some degree before speaking.

Back 32

60

Front 33

The best solution to stage fright is

Back 33

preparation

Front 34

Which type of posture may emphasize or show involvement?

Back 34

forward-leaning

Front 35

When emphasizing an important or primary point,the speaker shouldf

Back 35

slow down

Front 36

Which is not a standard purpose for a business presentation?

Back 36

inspire

Front 37

“I want you to place an order for a new 2200 Convet today” is a(n)

Back 37

specific purpose statement

Front 38

It is difficult for a business speaker to hold the audience’s attention for more than

Back 38

twenty minutes

Front 39

A good way for a business speaker to focus on audience benefits is to use the word

Back 39

you

Front 40

When a speaker believes that presenting statistics will persuade the audience, he/she is confusing

Back 40

Features and benefits

Front 41

When persuading an apathetic audience, when should the speaker deliver his/her strongest reason?

Back 41

last

Front 42

Ethical persuasion requires analyzing the audience’s

Back 42

driving forces and restraining forces

Front 43

Which of the following is the best sequence of topics for an informative presentation about a change in policy?

Back 43

spatial (UNSURE)

Front 44

“Tell–show–do” is the best sequence for a speaker when

Back 44

giving instructions

Front 45

A Janus statement is a type of

Back 45

transition

Front 46

Which is the best way for a speaker to begin the questions and answers session?

Back 46

“Now I will answer your questions.”