Chapter 1 Management 102 Midterm

Front 1

The workplace is less diverse and more complex thanit was a few decades ago. (True/False)

Back 1

False

Front 2

Technology eliminates the need for multiculturalawareness (True/False)

Back 2

False

Front 3

Scientific management identifies the most efficientand effective manner for performing a task (True/False)

Back 3

True

Front 4

Gangplank theory was the first formal recognitionof horizontal communication (True/False)

Back 4

True

Front 5

Dale Carnegie was one of the first writers to linkcommunication skills with managerial effectiveness (True/False)

Back 5

True

Front 6

The Hawthorne studies were originally designed toshow the attitudes of employees toward working conditions. (True/False) (unsure)

Back 6

False

Front 7

The human relations approach during the Carnegieera was manipulative (True/False)

Back 7

false

Front 8

Empowerment is delegating power to subordinates inthe organization. (True/False)

Back 8

True

Front 9

A goal of empowerment is to allow employees more freedomwithin their jobs.google. (True/False)

Back 9

True

Front 10

Modern CEOs are returning to an autocratic model ofleadership. (True/False)

Back 10

False

Front 11

The contingency approach was a management philosophy inthe 20th century. (True/False)

Back 11

False

Front 12

Diversity issues are found in the areas of gender,culture, age, and education. (True/False)

Back 12

True

Front 13

Sexual harassment definitions are continuallyevolving.(True/False)

Back 13

True

Front 14

Education diversity has decreased managers’ abilityto seek help from employees.

(True/False)

Back 14

False

Front 15

Ethics in business is constantly evolving to match emergingnorms and values and varies from country to country. (True/False)

Back 15

True

Front 16

Ethics has no application in businesscommunication. (True/False)

Back 16

False

Front 17

The workplace requires more sophisticated managerialcommunication skills because it is much more diverse and complex than it wasjust a few decades ago. (True/False)

Back 17

true

Front 18

Effective communication is not a leading indicatorof financial performance. (True/False)

Back 18

false

Front 19

Goodmanagers do not use new social media technologies to facilitate collaborationon work projects as often as weak managers do. (True/False)

Back 19

false

Front 20

Business transactions were recorded in the MiddleEast as early as 3200 BCE. (True/False)

Back 20

True

Front 21

Scientific Management brings to the fast foodindustry(4 things)

Back 21

quality,service, cleanliness, value

Front 22

Which of the following is not one of Fayol’sPrinciples?

Back 22

Cultural diversity

Front 23

According to Dale Carnegie gaining compliance fromother people requires

Back 23

interpersonaldynamics of attraction and influence

Front 24

Employee commitment to an organization is gained by (2 things) (unsure)

Back 24

Both

economic motivators and authority & interpersonal communication skills

Front 25

The Hawthorne studies examined which of thefollowing? 3 things

Back 25

D. All choices are correct

Front 26

Modern managerial communication stresses theimportance of which of the following?

Back 26

listening

Front 27

Organizations are

Back 27

continuously evolving

Front 28

The contingency approach to managementcommunication requires managers to

Back 28

seethe interdependence of various aspects of jobs, organizations, andcommunication

Front 29

Major dynamics affecting communication contingencies are: (4 things)

Back 29

ethics,diversity, product quality, and competition

Front 30

Sexual harrasment involves (3)

Back 30

language, looking, and touching

all of the above

Front 31

Cutural diveristy can

Back 31

can make for difficulties in communication

Front 32

Age diversity management applies

Back 32

Considerable challenges for communication

Front 33

A characteristicnecessary for competitive advantage is the ability to:

Back 33

add value to resources

Front 34

Competition means (3)

Back 34

all of the above

Front 35

Ethics is the result of

Back 35

culture,education, and philosophy of management

Front 36

Strategies for improving communication ethics doNOT include

Back 36

Ethics mentor problem

Front 37

The earliest known example of managerial communication maybe the record keeping procedure developed by Sumerian priests around (time period)

Back 37

5000 BCE

Front 38

The systematic evolution of managers as communicators beganwith

Back 38

The indistrila revolution

Front 39

Two-way communication between managers and subordinates wasfirst emphasized during the

Back 39

Human relations era

Front 40

Which era is characterized by the interdependenceof jobs, organizations, and people?

Back 40

contingency era

Front 41

All of the following business leaders andphilosophers are associated with Scientific management except

Back 41

Lee Iacocca

Front 42

Dale Carnegie’s philosophy stressed that managers should usewhich of the following strategies to attain employee commitment?

Back 42

Interpersonal communication

Front 43

The Hawthorne studies indicated that the best wayto increase worker productivity is to

Back 43

Show personal intererst in the workers

Front 44

Which era is characterized by Peter Drucker’s belief thatworkers should be considered assets rather than liabilities?

Back 44

Behavioral era

Front 45

Empowerment era was triggered by which of thefollowing?(3) things

Back 45

all of the above

Front 46

What are the four most common types of workplacediversity?

Back 46

1. Gender

2. culture

3. Age

4. Education