Chapter 9 Management 102

Front 1

Listening is the form of communication that is mostimportant for entry-level positions. T/F

Back 1

True

Front 2

The major reason for developing effectivelistening is to build relationships between people T/F

Back 2

True

Front 3

People speak approximately 25 percent as fast asthey think. T/F

Back 3

True

Front 4

Active and passive are two forms of listening T/F

Back 4

False

Front 5

An effort to attempt empathetic listening skills is often enough to open communication T/F

Back 5

True

Front 6

There is no need to wait until the end of themessage to summarize it. T/F

Back 6

True

Front 7

A listener who takes notes indicates boredom inboth the message and the speaker. T/F

Back 7

false

Front 8

Open-ended questions give therespondent a narrow choice of possible answers, while a closed question gives awider range of possible answers. T/F

Back 8

false

Front 9

A secondary question is the first question abouta topic T/F

Back 9

false

Front 10

A directed question leads the speaker to a desired response T/F

Back 10

true

Front 11

Research indicatesinformation transmitted via the grapevine in organizations is 75 percentaccurate. T/F

Back 11

false

Front 12

Assimilation is the tendencyof people to adjust or modify rumors, to mold them to fit their personal needs. T/F

Back 12

True

Front 13

Managerial listening requires nonverbalawareness T/F

Back 13

true

Front 14

Finishing someone’s sentencesfor them indicates a strong communication relationship and encourages thespeaker. T/F

Back 14

false

Front 15

An open-door policy is not always successful ininducing communication. T/F

Back 15

true

Front 16

The sending side of the communication process ismore difficult than the receiving side t/F

Back 16

false

Front 17

A micro climate is defined as the generalatmosphere of a workplace. T/F

Back 17

false

Front 18

To enhance the listeningclimate, a listener should put down whatever he/she is doing. T/F

Back 18

true

Front 19

Strategic manageriallistening requires listening to the spoken words and attention to the nonverbalelements and the total environment. T/F

Back 19

True

Front 20

Managers should discourage their subordinatesfrom listening to the grapevine because the information is usually false T/F

Back 20

false

Front 21

Most Americans speak at a rate of about _______words per minute

Back 21

125 WPM

Front 22

Which of the following is nota barrier to listening?

Back 22

C. noise

Front 23

Preparing a rebuttal against a speaker’s criticism is an example of which barrier to listening?

Back 23

debate

Front 24

The type of listening most common in businessmeetings and conferences is

Back 24

factual

Front 25

The manager who wants tounderstand another person from that person’s own internal frame of referenceshould use which type of listening?

Back 25

empathetic

Front 26

Which of the following is not a technique foractive listening?

Back 26

repeat the message

Front 27

Of the following, which does not work with theothers to achieve accurate listening?

Back 27

visualizing the message

Front 28

A paraphrase reflects theunderlying attitudes or emotional tone of a message. T/F

Back 28

true

Front 29

Which question seeks to get adeeper level of information?

Back 29

secondary

Front 30

What is the formula the textbook uses to helpexplain the cause of rumors in modern organizations?

Back 30

rumors = ambiguity x interestF

Front 31

Showing a preference for vivid and dramatictreatment of data is known as

Back 31

sharpening

Front 32

Which of the following is one of the threedimensions of a message?

Back 32

formal to informal

Front 33

The 25–75 rule can create a problem in which ofthe following?

Back 33

micro listening climate

Front 34

Total climate listening is known as

Back 34

macro

Front 35

A positive listening climate includes

Back 35

All choices are correct

Front 36

Which technique induces a macro listeningclimate?

Back 36

walking around

Front 37

Strategic managerial listening requireslistening to

Back 37

all choices are correct

Front 38

Which of the followingis not an advantage of managerial listening skills?

Back 38

more efficient task assignments

Front 39

Which of the followingis not a barrier to managerial listening?

Back 39

intentions

Front 40

The LAW of listeningstands for

Back 40

Listening equalsAbility plus Willingness

Front 41

The listening barrier“detouring” is closely related to

Back 41

bias

Front 42

Which listeningintensity level is best for business meetings?

Back 42

factual

Front 43

When preparing tolisten, a manager should

Back 43

BOth A and B correct

Front 44

Using mnemonics is agood strategy for

Back 44

active listening

Front 45

Thekey advantage of taking notes is that it helps the listener to

Back 45

all choices are correct

Front 46

The main benefit ofparaphrasing as a listening strategy is that it

Back 46

both A and B are correct

Front 47

Which is the bestparaphrase for “I hate that job and I quit!”?

Back 47

“Sounds like you had atough day.”