Chapter 2 Management 102 Midterm

Front 1

A listener’s experiences and differentunderstanding of the meanings of words can complicate and confuse the manager’smessage.

(True/False)

Back 1

True

Front 2

Intercultural communication is more important inmodern society than intrapersonal communication. (True/False)

Back 2

False

Front 3

There is a positive correlation betweencommunication openness and trust and productivity. (T/F)

Back 3

True

Front 4

An organization’s culture can encourage or discourage information flow, (T/F)

Back 4

True

Front 5

As little as one or two errors can change a trustingcommunication climate to one of distrust. (T/F)

Back 5

True

Front 6

National culture determines how we communicate (T/F)

Back 6

True

Front 7

Managers should use the same methods ofcommunication with different receivers.(T/F)

Back 7

True

Front 8

A hostile sender/receiver relationship requires less communication time (T/F)

Back 8

False

Front 9

A receiver’s level of knowledge is easily measuredby asking specific, open-ended questions and receiving feedback. (T/F)

Back 9

True

Front 10

Communication failure will not necessarily occurwhen one neglects any one component when analyzing a critical situation. (T/F)

Back 10

False

Front 11

Content factors including negative vs. positive messages, fact vs. opinion, importance to the receiver, and controversialism all must be considered for effective managerial communication. (T/F)

Back 11

True

Front 12

One-on-one communication is usually the best way amanager can deliver her message. (T/F)

Back 12

false

Front 13

The choice between public and private communicationsettings is obvious. (T/F)

Back 13

false

Front 14

A familiar environment by its very naturefrequently is a distraction for a manager and her target audience. (T/F)

Back 14

false

Front 15

Post-mortems are unpleasant but valuable tools forimprovement. (T/F)

Back 15

True

Front 16

It is possible for a good manager to write or sayall that is important about a subject. (T/F)

Back 16

false

Front 17

Abstracting is the process of looking at a bigpicture and omitting details. (T/F) (unsure))

Back 17

true

Front 18

Effective communication is the key to planning, leading, organizing, and controlling the resources of the organization. (T/F)

Back 18

True

Front 19

The communication process consists of an exchangeof messages that must be composed of words. (T/F)

Back 19

False

Front 20

Managerial communication happens at only three levels: interpersonal, group, and organizational (T/F)

Back 20

false

Front 21

. Generally speaking, a manager spends _____ of histime communicating. (percentage)

Back 21

75%

Front 22

Understanding of a manager’s message is based onthe receiver’s

Back 22

perceptionand message interpretation

Front 23

Intrapersonal communication focuses on

Back 23

internal behavior

Front 24

Organization communication focuses on

Back 24

how a group of tasks is linked to complete a job zation

Front 25

All communication takes place within

Back 25

a culture

Front 26

Which aspects of an organization’s physical spaceencourage open communication? (3 things)

Back 26

1. open space,

2. live plants

3. Music

Front 27

When reviewing the cultural aspects of thecommunication situation, managers should consider

Back 27

the cultural background of the receiver

Front 28

Managers must take the following into account whensending a message. (3 things)

Back 28

all of the above

Front 29

Distortions to the sender’s intended message are referred toas:

Back 29

Inernal noise

Front 30

What are the four elements in determining aneffective communication strategy?

Back 30

1.The message content

2. the channel

3. the time the communication occurs

4. physical environment

Front 31

Reasons managers choose to communicate are to (4 things)

Back 31

1. Present

2 Gain information

3. Persuade

4. Socialize

Front 32

Which of the following is an example of both oraland written communication?

Back 32

companymeetings where reports are presented

Front 33

The environment in which communication occurs

Back 33

is not always important

Front 34

Physical distance between sender and receiverimpacts (3)

Back 34

tone and loudness

gestures and posture

feedback and timeand

all of the above

Front 35

Time has an effect on

Back 35

all elements of management

Front 36

Interpersonal and intrapersonal communication canbe hindered by the following critical errors. (3)

Back 36

assumption-observation,

failure to discriminate

allness

Front 37

Failure to discriminate leads to the following

Back 37

close, attentive listening

Front 38

An appropriate phrase to eliminate the allness error

Back 38

“thisis what I consider critical information”

Front 39

Managerial communication may occur at any of thefollowing levels except

Back 39

global

Front 40

The first layer of the strategic communication modelconsists of (2)

Back 40

culture

climate

Front 41

The second layer of the strategic communicationmodel consists of (3)

Back 41

sender

receiver

purpose

Front 42

The third layer of the strategic communicationmodel consists of (4)

Back 42

content

environment

channel

Time

Front 43

When a manager is encoding a message, she shouldconsider all of the following except

Back 43

the organization’s culture

Front 44

When delivering bad news, a manager should firstconsider the receivers

Back 44

emotional state

Front 45

All of the following are common purposes formanagerial communication except to

Back 45

to reaffirm status

Front 46

When selecting a physical environment in which tocommunicate, a manager should consider all of the following except:

Back 46

proximity