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12 Cards in this Set
- Front
- Back
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GRRRR |
Listening tool |
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G |
Greeting |
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R,1 |
Respectful listening-listen s/ interrupting and pause to allow others to think. |
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R2 |
Review-summarize message to make sure it was heard accurately. |
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R3 |
Recommend or request more information: seek additional infomation as necessary |
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R4 |
Reward- recognize that a collaborative exchange has occurred by offering thanks. |
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The receiver job. |
to evaluate the message. |
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passive communication |
when a person suffers in silence although he or she may feel stronggly about the issue |
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agressive |
express themselves in a direct and often hostile. towards :winning at all costs"
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Passive-aggressive communication |
is an aggressive message presented ina passive way. |
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internal climate |
includes values, feelings, temperament, and stress levels of the sender and the receiver |
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external climate |
weather, temperature,timing ,status, power, authority, and the organizational climate itself. |
