Importance Of Listening As A Communication Skill

Listening as a communication skill
Listening is a form of communication where the listener gives the speaker undivided attention. The listener also gives the speaker feedback that he or she understood the message by showing gestures, repeating some words said by the speaker, asking questions and giving a feedback which would be a response to a question asked by the speaker. In our society today, in organisations where people have mastered the art of listening, people tend to work more efficiently with little follow up from their superiors. Also the organisation tend to profit more as resources are not wasted and chaos are reduced as people tend to work harmoniously with each other. On the other hand, the main cause of conflicts …show more content…
In some of the developed countries they have mastered the art of listening, to where it is extensively used in the law enforcement. For instance a detective who is trying to solve a murder case has to have good listening skills in order to solve the case. The detective needs to make the listener know that they are not being ignored by giving him or her undivided attention, asking questions, using gestures to show the he or she understood the message and also repeating some words back to the speaker. Through this the detective is able to know when the speaker is lying since the story will change from time to time and the facts will not be …show more content…
One, is Discriminative listening, this is where the listener can tell emotions apart from the message being conveyed by the speaker that is if the speaker angry or sad despite the tone of the message .Also this type of listening can also be the ability to tell the difference in people’s voices. For example a baby would start crying or stop crying after hearing his or her mother speak despite the fact that there are other people speaking in the room. Two, comprehensive listening, this is more of scholarly nature type of listening where the listener needs to have good knowledge of vocabulary in order to understand the message. For example people attending a talk on new neurological discovery need adverse knowledge in biological terms so that they can better understand what the speaker is saying. Three, critical listening, this is having the skills to analyse the message and at the same time analysing the nonverbal que from the speaker, in order to make the meaning of the message. For example a detective interrogating witnesses after the occurrence of a murder. The information gathered by the detective from listening to the witnesses will dictate whether he gets a lead on the murderer and close the case or go on a goose chase on inaccurate