Communication is the process of creating, sending, receiving and interpreting messages between people (Adams & Galanes 2009, p. 55). For effective communication and group functioning, there needs to be consistency in the words and tone of the message and the non verbal body language; there needs to be a attention to listening and understanding what is being communicated, and asking questions if the message is not clear (UniSA 2015).
It enables different viewpoints to be presented to the group in regards to the task, and it allows for the clear communication of ideas and feelings between group members (Johnson & Johnson 2009, p. 25). Listening is a four-step process which begins with perceiving a message, interpreting it, choosing what it means, and then responding to it (Adams and Galanes 2009). Hence, listening is a critical component of communication, as it allows the communication to exist in two dimensions. Johnson & Johnson (2009, p. 26) state that communication within effective groups is two-way, where the open and accurate expression of both ideas and feelings are emphasised.
As suggested by Adams & Galanes (2009, p. 66) are four clearly defined listening preferences:
1) People-orientated listeners: Focus on the relationship, shown concern for others, are inclusive and non-judgemental; however, they can …show more content…
Supportive group patterns build relationships by making sure that all voices in the group are heard, acknowledged and valued, which requires active listening skills and asking clarifying questions as they encourage individual contribution and advocate a positive group atmosphere (UniSA 2015). Although, negative group communication patterns including put downs, threats, ignoring or devaluing ideas, interrupting or speaking over others discourages participation and creates a negative, defensive and disjointed group atmosphere (UniSA
It enables different viewpoints to be presented to the group in regards to the task, and it allows for the clear communication of ideas and feelings between group members (Johnson & Johnson 2009, p. 25). Listening is a four-step process which begins with perceiving a message, interpreting it, choosing what it means, and then responding to it (Adams and Galanes 2009). Hence, listening is a critical component of communication, as it allows the communication to exist in two dimensions. Johnson & Johnson (2009, p. 26) state that communication within effective groups is two-way, where the open and accurate expression of both ideas and feelings are emphasised.
As suggested by Adams & Galanes (2009, p. 66) are four clearly defined listening preferences:
1) People-orientated listeners: Focus on the relationship, shown concern for others, are inclusive and non-judgemental; however, they can …show more content…
Supportive group patterns build relationships by making sure that all voices in the group are heard, acknowledged and valued, which requires active listening skills and asking clarifying questions as they encourage individual contribution and advocate a positive group atmosphere (UniSA 2015). Although, negative group communication patterns including put downs, threats, ignoring or devaluing ideas, interrupting or speaking over others discourages participation and creates a negative, defensive and disjointed group atmosphere (UniSA