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24 Cards in this Set
- Front
- Back
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What is conflict (def)?
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-conflict is the result of opposing thoughts, ideas, feelings, perceptions, behaviors, values, opinions, or actions between individuals
-conflict is an inevitable part of professional, social, & personal life & can result in constructive or destructive consequences |
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What are some examples of constructive consequences?
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-stimulates growth & open & honest communication
-increases group cohesion & commitment to common goals -facilitates understanding & problem solving -motivates group to change |
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What are some examples of destructive consequences?
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-can produce divisiveness
-may foster rivalry & competition -misperceptions, distrust, & frustration can be created -group dissatisfaction c the outcome may occur |
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T/F: lack of conflict can create organizational stasis, while too much conflict can be demoralizing, produce anxiety, & contribute to burnout
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-True
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What is the desired goal in resolving conflict?
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-the desired goal in resolving conflict in both parties is to reach a satisfactory resolution
-this is a win-win situation |
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Compromizing is a conflict resoultion stratigy. What are the characteristics of compromizing?
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-each party gives up something
--> to consider this a win-win solution, both parties must give up something equally valuable. If one party gives up more than the other it turns into a win-lose situation |
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What are some characteristics of competing?
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-one party pursues a desired solution at the expense of others
-this is a win-lose solution -managers may use this when a quick or unpopular decision must be made -the party who loses something may experience anger, frustration, & desire for retribution |
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What are some characteristics of cooperating & accommodating?
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-one party sacrifices something, allowing the other party to get what it wants (opposite of competing)
-this a lose-win solution -the original problem may not actually be resolved -the solution may contribute to future conflict |
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What are some characteristics of smoothing in regards to conflict resolution?
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-one party attempts to "smooth" the other party, decreasing the emotional component of the conflict
-often used to preserve or maintain a peaceful work environment -the focus may be on what is agreed upon, leaving conflict largely unresolved -usually a lose-lose situation |
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What are some characteristics of avoiding in regards to conflict resolution?
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-both parties know there is a conflict, but they refuse to face it or attempt to resolve it
-may be appropriate for minor conflicts or when one party holds more power than the other party or if the issue may work itself out over time -since the conflict remains it may surface again at a later date & escalate over time -this is usually a lose-lose solution |
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What are some advantages of avoiding (ignoring the conflict)?
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-does not make a big deal out of nothing
-conflict may be minor in comparision to other priorities |
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What are some disadvatanges of avoiding (ignoring the conflict)?
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-conflict can become bigger than anticipated
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What are some advantages of accommodating (smoothing or copperating. one side gives into the other side)?
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-one side is more concerned c the issue than the other side
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What are some disadvantages of accommodating (smoothing or copperating. one side gives into the other side)?
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-one side holds more power & can force the other side to give in
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What are some advantages of competing (forcing; 2+ sides are forced to compete for the goal)?
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-produces a winner
-good when time is short & stakes are high |
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What are some disadvantages of competing (forcing; 2+ sides are forced to compete for the goal)?
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-produces a loser; leaves anger & resentment on losing sides
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What are some advantages of compromising (each side gives up something & gains something)?
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-no one should win or lose but both sould gain something
-good for dissagreements btwn individuals |
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What are some disadvantages of compromising (each side gives up something & gains something)?
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-may cause a return to the conflict if what is given up becomes more important than the original goal
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What is an advantage of negotiating (high level discussion that seeks agreement but not necessarily consensus)?
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-stakes are high & solution is rather permanent
-often involves powerful groups |
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What is a disadvantage of negotiating (high level discussion that seeks agreement but not necessarily consensus)?
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-agreements are permanent, even though each side has gains & losses
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What is an advantage of collaborating (both sides work together to develop optimal outcomes)?
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-best solution for the conflict & encompasses all the goals to each side
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What is a disadvantage of collaborating (both sides work together to develop optimal outcomes)?
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-takes a lot of time
-requires commitment to success |
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What is an advantage of confronting (immediate & obvious movement to stop conflict at the very start)?
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-does not allow conflict to take root
-very powerful |
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What is a disadvantage of collaborating (both sides work together to develop optimal outcomes)?
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-may leave impression that conflict is not tolerated
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