Conflict can cause widespread failure in working practices amongst healthcare organizations. The most common sources of conflict include, destructive mannerisms within specific departments or organizations, ineffective or deficient communication, and unsettled conflicts amongst individuals or groups (Al-Sawai, 2013). If left unresolved, these latency issues may progress from a perceived conflict to actual conflict. Health care leaders must take a suitable approach for handling conflict at all points with the aim of creating a positive resolution for all affected. Strategies and approaches such as paraphrasing, reflection, summarization, mediation, compromise, and collaboration can improve staff communications and aid in conflict resolution and prevention (Finkelman, 2016).
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Circumstances such as this slowly escalate and arise from early warning signs which were either disregarded or overlooked. The most effective leadership approach to the problem at hand is to view it as a prospect for continuous improvement previously unseen. Staff must witness a change management effort from the leadership and earn the trust of staff by responding promptly and efficiently once the problem is recognized.
Management should select an appropriate time and location for discussing any sensitive topics. Likewise facilitate open dialogue during these discussions. Clear non-verbal communication techniques such as appropriate eye contact, active listening and open posture allows the leader to listen to all points of view and should be incorporated to build trust amongst the team (Finkelman, 2016). In addition, verbal communication methods such as validation, summarization and thankfulness for feedback helps to collectively map out a path toward a viable and sustainable solution (Finkelman,
Circumstances such as this slowly escalate and arise from early warning signs which were either disregarded or overlooked. The most effective leadership approach to the problem at hand is to view it as a prospect for continuous improvement previously unseen. Staff must witness a change management effort from the leadership and earn the trust of staff by responding promptly and efficiently once the problem is recognized.
Management should select an appropriate time and location for discussing any sensitive topics. Likewise facilitate open dialogue during these discussions. Clear non-verbal communication techniques such as appropriate eye contact, active listening and open posture allows the leader to listen to all points of view and should be incorporated to build trust amongst the team (Finkelman, 2016). In addition, verbal communication methods such as validation, summarization and thankfulness for feedback helps to collectively map out a path toward a viable and sustainable solution (Finkelman,