1.2 Explain the principles of effective written business communications
In order to make your letter, email, reports, representations and other forms of communication effective, you should follow certain scientific principles. The following principles of effective business communication are fundamental, importance and relevant to all media but they are most important to written communication.
1. Clarity
2. Completeness
3. Conciseness
4. Consideration
5. Courtesy
6. Correctness
Source: http://www.businesscommunicationarticles.com/principles-of-effective-business-communication/
Principles of Correctness
Example:
Business communication often leads to expensive operations. So, you should be sure that you are using correct facts and expressing …show more content…
Friendliness is inseparable from courtesy. And courtesy demands a considerate and friendly behaviour towards others.
For example, if I have overlooked or failed to do something, I would express my regrets promptly and sincerely and make up for the oversight at the earliest.
If the oversight is on the part of someone else and they regret it, promptly tell him that you do not mind.
The same goes if a client or colleague does a favour for me, I would acknowledge it promptly and thank the person generously for being kind.
1.3 Explain the principles of effective verbal communications in a business environment
Verbal communication: Both oral and written communication. Oral communication is spoken words which are used in a communication process.
Non-Verbal communication: overall body language, body posture, hand gestures, facial expressions.
Successful or effective verbal communication is an important form of communication to establish such environment in which doubts and uncertainties of the employees are cleared.
It is helpful for mangers for making observations in terms of behaviour, skills and performance of the employees.
Effective Oral
In order to make your letter, email, reports, representations and other forms of communication effective, you should follow certain scientific principles. The following principles of effective business communication are fundamental, importance and relevant to all media but they are most important to written communication.
1. Clarity
2. Completeness
3. Conciseness
4. Consideration
5. Courtesy
6. Correctness
Source: http://www.businesscommunicationarticles.com/principles-of-effective-business-communication/
Principles of Correctness
Example:
Business communication often leads to expensive operations. So, you should be sure that you are using correct facts and expressing …show more content…
Friendliness is inseparable from courtesy. And courtesy demands a considerate and friendly behaviour towards others.
For example, if I have overlooked or failed to do something, I would express my regrets promptly and sincerely and make up for the oversight at the earliest.
If the oversight is on the part of someone else and they regret it, promptly tell him that you do not mind.
The same goes if a client or colleague does a favour for me, I would acknowledge it promptly and thank the person generously for being kind.
1.3 Explain the principles of effective verbal communications in a business environment
Verbal communication: Both oral and written communication. Oral communication is spoken words which are used in a communication process.
Non-Verbal communication: overall body language, body posture, hand gestures, facial expressions.
Successful or effective verbal communication is an important form of communication to establish such environment in which doubts and uncertainties of the employees are cleared.
It is helpful for mangers for making observations in terms of behaviour, skills and performance of the employees.
Effective Oral