Shc 31 3.2

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2.2 Describe the factors to consider when promoting effective communication
When looking into promoting effective communication, the following needs to be taken into account
• Individual needs - everyone is different and everyone learns/expresses themselves in an individual way
• environment - each situation requires a different environment. should something sensitive need to be discussed, then you would not want to do this is a busy open area.
• Proximity - depending on what the discussion and the individual needs. this would dictate what proximity would be required. A child who is upset may want to be close and comforted while expressing themselves where others may require some space to figure out what is happening but having the partitioner
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Keeping in mind that everyone has a individual background and dealing with any issues that may arise constructively. supporting the individual.

3.2 Identify barriers to effective communication
Possible barriers are:
• information - difficulty expressing themselves verbally, written form or face to face.
• Encoding - There may be situations where an inappropriate form of communication is used. This can be wanting to discuss something and putting it through as a complaint. Body language not showing the correct feeling for the person. Although they may seem call and calm on the outside, the person maybe very upset by the situation.
• Transfer - when discussing a situation, background noise can be rather distracting and can lead to a miss in what was said. Post/emails not being received. Verbal messages being distorted
• Decoding - There can times when it is hard for adults and children alike to decode a situation and respond accordingly. Where this be a language barrier and they are unable to interpret what is being said. Having the emotional development to understand the situation.

3.5 Explain how to access extra support or services to enable individuals to communicate

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