Tim’s Coffee Shoppe Essay
There are several strengths demonstrated in the management structure of the coffee shop. Employees are able to get regular feedback on their performance, as well as acknowledgement on work well done. Performance appraisal helps point out deficiencies and training needs of the employees to management, and enables corrective measures to be taken. Appraisal helps motivate and encourage good performance (Sias, 2009).
Several weaknesses are however presented in the activities of management at Tim’s. There is poor organization by the managers, which has led to low motivation and morale, lack of coordination and control, poor communication, and derisiveness (Cole, 1996). Employees are showing a lack of morale as demonstrated by Michelle who has requested numerous sick days, and expressed her dissatisfaction with her work at Tim’s. There seems to be no system in place to coordinate employee shifts, and the coffee shop seems to employ the rule of thumb when it comes to swapping shifts. There is no communication between employees and management, such as in the case of Julio, who makes informal shift arrangements with co-workers,