The purpose of the literature review is to identify and highlight the important variables, and to document the significant findings from earlier research that will serve as the foundation on which the conceptual or theoretical framework for the current investigation can be based and the hypotheses developed (Cavana, Delahaye & Sekaran 2000). This stage is important to convince the reader that the researcher is knowledgeable about the problem area and has done the preliminary groundwork to conduct the research, and also that the conceptual framework will be built on the solid foundation of existing knowledge
The literature review has emphasised on the importance of four major and common factors in regards to managing knowledge work, that
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KM activities are the overall organizational activities that positively affect performance. They include facilitating relationships and conversations as well as sharing local knowledge across an organization or beyond geographic and cultural borders (Lee & Choi 2003). Lee and Choi (2003) note that KM activities can stimulate knowledge creation, protect knowledge and facilitate the sharing of knowledge in an organization. Stonehouse and Pemberton (1999) argue that knowledge facilitators are aspects of an organization incorporated in its culture, structure, and infrastructure including information technology).
In reviewing the literature, one encounters a very broad range of factors, or KM activities, that possibly influence the success of knowledge management initiatives. They include knowledge work characteristics, communities of practice (social capital), evaluation of KM activities and/or knowledge resources, employee motivation and external factor (Holsapple & Joshi 2000). Knowledge processes can be defined as a structured coordination for managing knowledge effectively, typically, knowledge processes include activities such as creation, sharing, storage, and usage.
The measure of performance represented the degree to which an organisation achieved its business objectives. Measures of performance outcomes may include individual, team, and organization in terms of