Essay on Nonverbal Communication

1425 Words 6 Pages
We all communicate at work; it is done for many reasons: sales, colleague to colleague, to build friendships, to persuade someone, to lead or teach, and more. Edward G. Wertheim, Ph.D. says “People in organizations typically spend over 75% of their time in interpersonal situations” (Wertheim P. 1). Communication in the workplace is essential and occurs every day; everyone is capable of communicating and we all do, but that doesn’t mean we are effective communicators. I am going to focus on the importance of becoming a more effective communicator in the workplace through nonverbal communication. Kory Floyd suggests that we often relay more information through nonverbal communication, than we do by using words alone (Floyd p. 211). With …show more content…
There has been research that suggests that patients in the hospital prefer the formality of physicians wearing white coats and name badges as opposed to informal attire (Kanzler and Gorsulowksy 2002). This is simple nonverbal behavior that is under our control, whereas most nonverbal behaviors are not as easy to control.
We can use nonverbal communication in the workplace to convince or persuade clients or peers when doing presentations or a sales pitch, but can we modify the way we use nonverbal communication to be even more effective? In a study done by Jospeh Cesario and E. Troy Higgins, they explore whether you can make your message more effective by presenting the message along with nonverbal cues that match the recipient’s motivational style; they refer to this as the regulatory fit theory. What their research found was that people who received information that was presented while using the regulatory fit theory had good feelings about the message and the message was better accepted by the recipient (Cesario and Higgins p.415). This indicates that by knowing who my audience is and by modifying my nonverbal cues to fit them and their personal communication style, I can increase the chances of approval from my audience or colleagues and have a greater chance of selling them on my idea or product. This is another way that I can use nonverbal behavior to my advantage! But users beware, it is important to acknowledge cultural differences; a

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