Verizon’s current organizational culture is the market culture. The company compete with the other telecommunication companies for the number one spot on the Training Top 125 after appearing five times in the top 10 over the last six years( Kinicki, Williams,2013 pg 32). Verizon was determined they were going to fight for that number 1 spot. The number one company became more customer oriented and made sure that the focus was put on the customers. For example, the company now offers customer surveys to verify that the employee satisfied all of the needs of the customer. There was also an Individual Accountability Plan put into place by each employee to hold the employee responsible for their performance(Kinicki, Williams,2013 pg 32). For any
