Verizon Executive Summary

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Role modeling,training, and coaching were very valuable in Verizon’s change. This company made sure that the employees were behind the company 100% along with their code of ethics and customer service skills being exceptional.Classes are required for the employees in order to train the senior management on how to maintain a great staff and keep their team motivated to reach the top.Organizational goals and performance criteria is also identified as another culture the company used. The company goes through a strict hiring process and informs the potential employee of the 30,60,90, and 120-day post-training period (Kinicki & Williams, 2013,pg. 33). There are now surveys that are given to verify that the customer has received exceptional customer

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