Long-term process goals: (subheading)
Steadily attract qualified applicants throughout the year and build long-term relationship, despite competition
Hire qualified applicants that are customer-centric, leaders of the future, self-motivated, and embody the company's values.
Hire applicants who share the company’s values and retain them (hiring those having high potential for advancement in the organization) Continuously satisfy their employee needs, in an effort to retain top performing employees and maintain low turnover rates.
Short-term process goals:
Hire or internally promote for all appropriate positions minimum 30 days before a new location opens, in time selection, training and development.
Continuous attraction of applicants …show more content…
Ensure goals are related to business strategy and explain why each is important.
Being that Chern’s business strategy is focused on providing superior customer service and to differentiate themselves from the competition, the process and outcome goals are centered around these core values. First, long-term process goals are focused on continuously attracting new hires that are self-motivated, have previous customer service experience, have the ability to increase customer loyalty, and have the passion and drive to go further in their careers. Secondly, the short-term process goals were tailored to fit Chern’s values and are set in place to ensure the company is prepared to hire at all times. Short term goals include hiring and training (when skills and abilities are not hired for) new employees for all relevant positions before any new location openings. By creating a new reliable selection and assessment plan for Chern’s, the company can more successfully recruit and select applicants with a better alignment of the business strategy in mind. This will not only aid in the reduction of employee turnover rates, it will also increase employee retention. As a result of this all, a greater customer experience and increased loyalty is to be had. Furthermore, by opting to promote internally, Chern’s is staying true to its promise of supporting the transition of employees within the organization. This also means that customers will continue to see the faces of their favorite employees in store even if they have been promoted from being a sales associate to a department manager, for
Steadily attract qualified applicants throughout the year and build long-term relationship, despite competition
Hire qualified applicants that are customer-centric, leaders of the future, self-motivated, and embody the company's values.
Hire applicants who share the company’s values and retain them (hiring those having high potential for advancement in the organization) Continuously satisfy their employee needs, in an effort to retain top performing employees and maintain low turnover rates.
Short-term process goals:
Hire or internally promote for all appropriate positions minimum 30 days before a new location opens, in time selection, training and development.
Continuous attraction of applicants …show more content…
Ensure goals are related to business strategy and explain why each is important.
Being that Chern’s business strategy is focused on providing superior customer service and to differentiate themselves from the competition, the process and outcome goals are centered around these core values. First, long-term process goals are focused on continuously attracting new hires that are self-motivated, have previous customer service experience, have the ability to increase customer loyalty, and have the passion and drive to go further in their careers. Secondly, the short-term process goals were tailored to fit Chern’s values and are set in place to ensure the company is prepared to hire at all times. Short term goals include hiring and training (when skills and abilities are not hired for) new employees for all relevant positions before any new location openings. By creating a new reliable selection and assessment plan for Chern’s, the company can more successfully recruit and select applicants with a better alignment of the business strategy in mind. This will not only aid in the reduction of employee turnover rates, it will also increase employee retention. As a result of this all, a greater customer experience and increased loyalty is to be had. Furthermore, by opting to promote internally, Chern’s is staying true to its promise of supporting the transition of employees within the organization. This also means that customers will continue to see the faces of their favorite employees in store even if they have been promoted from being a sales associate to a department manager, for