Pal's Sudden Service Training Process

Training Process Once the company has reviewed and fixed their hiring process and standards, it’s then important to focus on the training your new hire receives. The first two weeks for the new employee are crucial, and it’s important to make that connection then as the hiring manager (Raya). During the training process, it is important for the new hire to receive lengthy detailed training to ensure they are comfortable with the job and feel confident in their ability to perform the tasks before they go off training. Looking back at our fast-food chain example, Pal’s Sudden Service, we can also view their training process as a successful program. Pal’s requires 120 hours of training for each new employee, and each employee has to become certified in each of the positions they work (Taylor, 2016). However, the training never stops; on average, each of the employees are prompted to take and pass 2 to 3 quizzes a month that test their knowledge (Taylor, 2016). This method ensures that your employees remain qualified and successful at their jobs. …show more content…
Managers very quickly become disinterested in their new employees once they’ve finished with the training process. The training process requires only 5 shifts; the first two shifts are strictly shadowing shifts, where the new hire follows around an “expert” in that position. The third and fourth shift require the new hire to start participating while being very closely monitored by their trainer that will provide feedback and help. On the final shift, the new hire is thrown into the job in a stress test manner to see how they will react on their own. Unfortunately, at the Oakview Applebee’s location, we see a lot of new hires quitting before their training is even finished. This points to a major flaw in our training