1. Obviously better test notes and status changes. I think other techs haven't been taking it seriously in the past, and we need to have a sit down or a talk with all techs to inform them that it is a priority. I think my system of keeping the physical tickets and basically auditing them ourselves at the end of the day can be very effective.
2. If managers see a problem with an employee I think the employee should be informed on what was the cause of the problem, and how they could improve. For example I have personally asked the managers if I can improve on certain aspects of the job and was surprised that they had many things to say, but I was never informed of these issues until I asked. I didn't get angry or upset but instead put more focus on what held me back.
3. Orders have become a cluttered mess. When orders are ordered, on back order, or received the statuses on the accounts are not being changed and customers are not being contacted. Often customers call or come in a week after they submitted an order and i will either have to call a manager or tell them it will be in the following week. "and by often I mean about every other day" Although this could be a fixed issue because …show more content…
I believe more in-depth training could help every aspect of the company. I fully understand that we are a growing business and that makes it difficult to bring new employees on, and have them trained to an extent to where they are well off by themselves but, I feel that we are reaching a point where we can give employees the necessary training for the job. New hires seem to be expected to know how to close and run the store alone within a month, I dont agree with this and I feel that they are not getting the necessary training they need. A training plan or any type of way to organize training to make sure that new hires learn their specific job details I feel would stop pointless mistakes from happening and lower stress within the workplace. Although this is just my
2. If managers see a problem with an employee I think the employee should be informed on what was the cause of the problem, and how they could improve. For example I have personally asked the managers if I can improve on certain aspects of the job and was surprised that they had many things to say, but I was never informed of these issues until I asked. I didn't get angry or upset but instead put more focus on what held me back.
3. Orders have become a cluttered mess. When orders are ordered, on back order, or received the statuses on the accounts are not being changed and customers are not being contacted. Often customers call or come in a week after they submitted an order and i will either have to call a manager or tell them it will be in the following week. "and by often I mean about every other day" Although this could be a fixed issue because …show more content…
I believe more in-depth training could help every aspect of the company. I fully understand that we are a growing business and that makes it difficult to bring new employees on, and have them trained to an extent to where they are well off by themselves but, I feel that we are reaching a point where we can give employees the necessary training for the job. New hires seem to be expected to know how to close and run the store alone within a month, I dont agree with this and I feel that they are not getting the necessary training they need. A training plan or any type of way to organize training to make sure that new hires learn their specific job details I feel would stop pointless mistakes from happening and lower stress within the workplace. Although this is just my