Unit 1 Level 2 Essay

911 Words Apr 13th, 2013 4 Pages
Work 3
Introduction to communication in health, social care or children’s and young people’s settings.
1. Understand why communication is important in the work setting
1.1 Identify different reasons why people communicate:People communicate in order to establish and maintain relationships with others, to give and receive information or instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions.
1.2 Explain how effective communication affects all aspects of own work:
Communication at work gives cooperation. Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not able to
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2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences:
You can use verbal and non-verbal methods to communicate. We are using eye-contact, body language, facial expressions or gesture to make conversation easier. We can use things such as hearing aids or glasses to help service user to understand you more clearly.
2.3 Show how and when to seek advice about communication
You can ask advice to your college, Life care leader, manager, through policies and procedures, other external agencies, trainings. You can and need to ask advice when you have any difficulties to understand other service user because if you don’t understand him you can’t know what he wants and you can abuse him.
3. Be able to reduce barriers to communication.
3.1 Identify barriers to communication:
There is many communication barriers like: different language, deafness, speech impairment, dementia, health issues, environmental problems, emotional distractions, lack of knowledge, to much noise or to dark.
3.2 Demonstrate how to reduce barriers to communication in different ways:
If there is different languages you can ask translator help, in case of deafness you can use body language and gesture or eye-contact, facial expressions. If there is to much noise you can turn of sound source or go where is quiet. With emotional distraction you can try to sort the problem out or wait till person

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