Training and Development Case Study Essay

2340 Words Mar 16th, 2011 10 Pages
PROFESSIONAL STAGE-I
HRM 05-EMPLOYEE TRAINING AND DEVELOPMENT

Case Study
Prepared By
T.Hewathanthrie
PQHRM-49-15

Course: Professional Qualification in Human Resource Management
December, 2010

INSTITUTE OF PERSONNEL MANAGEMENT SRI LANKA (INC).
Table of Contents
Introduction-Training & Development 3
Introduction-Case-(Care-Link) 3
Q1-Key issues identified in the Case 4
Q2-The role of Training Manager-Ravi 5
Q3-Suggestions for improvement 6
References 7

Introduction-Training & Development
“In the field of human resource management, training and development is the field concerned with organizational activity aimed at bettering the performance of individuals and groups in organizational settings. It has been
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* Not undergone proper evaluation of the standards of the product knowledge of the employees.
Since, it has been found in the case that the product knowledge of both medical reps and the sales reps is not up to the company standards, and the main reason which would have caused this situation could be the problems in assessing the product knowledge of each and every employee, after respective training period. Therefore, the management has not discovered whether their knowledge has been upgraded or not upgraded, in accordance with what the company expects. * Not evaluated the outcomes of each persons’ training since post training phase is not much considered
The post training period has not been used effectively by the management related to training, and the outcomes of the training, in the individual basis has not been properly evaluated, and therefore the consequences have been arisen since the employees not take the training much beneficial for their job career advancement or improvement. * Soft skill training was not properly planned and not directed the employees to gain what is exactly needed.
Therefore the employees were not

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