Total Quality Management

Healthcare organizations strive to provide the highest quality, safest, most efficient, and cost-effective care possible. The goal of a healthcare organization committed to quality care is a comprehensive, systematic approach that prevents errors before they occur or identifies and corrects the mistakes so that adverse events are decreased, and safety and quality outcomes are maximized. Therefore, quality and risk management are focused are optimizing patient outcomes and emphasize the prevention of patient care problems and mitigation of adverse events (Yoder-Wise, 2007). This paper will discuss the standards and outcome measures that are utilized within the workplace, how employee evaluations are done, and Deming's 14 principles for total quality management are being used in an organization.
Standards and outcomes
Written statements that define a level of performance or a set of conditions determined to acceptable by some authorities are considered standards. They are related to three significant dimensions of quality of care; structure, process, and outcome. Structure standards relate to the physical environment, organization, and management of the agencies. Proces standards are those connected with the delivery of care. Outcome standards involve the results of care that have been given (Sullivan, 2013).
Elements of performance …show more content…
Internal benchmarking covers two-way communication and haring opinions between departments within the same group. Once any part of a team has a better performance indicator, other units can learn how to this was achieved. When agencies use internal benchmarking, it requires them to examine itself, and this provides a baseline with external organizations. The advantages of internal benchmarking are the ability to deal partners who share a common language, culture, and systems, easy access to data, and giving a baseline for inevitable comparisons (Kay,