Advantage Of Total Quality Management

1555 Words 7 Pages
In summary, a company that has global operations is faced with the prospect of implementing an effective project management strategy as well as embracing total quality management to increase its outcomes. Total quality management helps a company to increase customer satisfaction, which translates to improved business outcomes. With every employee playing a vital role, the needs of the customer become the company’s main driving force. Cost reduction is among the advantages associated with adopting total quality management. Companies uphold the concept to avoid quality failure. With total quality management in a company’s operations, production redundancies are identified, time is saved, and defects are eliminated, all of which lead to better …show more content…
Access to information is a vital element in the company’s competitive chain, together with a high degree of interoperability between the organizational systems involved in the transport chain. Cooperation with authorities, such as the coastguards, customs, and traffic information bodies, has also facilitated the company’s operations. Increasingly changing administrative and business requirements have necessitated a high flexibility level from the transport company in terms of the services it offers and the systems of managing the company’s operations. Information technology services and software tools for supporting the management of operations have been developed at the company and they are adequate enough to serve the community. Among the company’s objectives for operations was to sustain cargo surge shift, starting from road transport toward intermodal forms of transportation. This move has been propelled by improved operation management. According to Kumar (2009, p.8-9), using interoperable systems, competitive transport operations may be effectively operated and …show more content…
Toni (2012, p.252-253) mentions that the volume operations dimensions bank on repeatability and systemization of business processes. Having undertaken numerous transport operations for many years, which have led to operation process standardization, the company has undertaken a difficult campaign to ensure that the uniqueness that customers demand has been offered (Toni, 2012, p.255). With regard to variety, the company has adopted a flexible approach in undertaking its transport operations. Notwithstanding the cost of undertaking business operations, the company has been able to use a multimodal transport system that has enabled it to match increasing customer needs. With some customers demanding for unique services in case of special goods, the company provides an unmatched variety. Market research and proper recruitment of candidates has enabled the company to meet increasing customer

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