Levels Of Conflict In The Workplace Essay

Workplace conflicts are usually disputes that take place in the workplace and sometimes escalate outside of the workplace. This type of conflict can be caused due to many different types of reasons such as lack of communication, difference in personalities, bullying, harassment, difference in opinions, unfair treatment, unclear job roles, poor work environment, lack of equal opportunities, unresolved problems from the past, and an increase in workload just to name a few.
According to Baack (2012), there are four different levels of conflicts. The four levels of conflict are intrapersonal conflict, interpersonal conflict, intragroup conflict, and intergroup conflict. Those four levels of conflict have to be identified before the resolution process takes place. Intrapersonal conflict takes place with one person. Interpersonal conflict takes place with more than one person. Intragroup conflict takes place with members of a group and intergroup conflict takes place between various groups.
They are many people who have been employed in their life who have experienced workplace conflict; whether it was with their boss, coworkers or someone else in the organization. Most workplace conflicts occur due …show more content…
Those steps are identifying the parties who are involved, identifying the issues, identifying the positions of the parties, finding the bargaining zone, and making a decision. The supervisor or manager has to find out who is involved in the conflict and what the real issues are and what position in the conflict each person played. Conflict outcomes can be both positive and negative but it is sometimes harder to achieve positive outcomes (Baack, 2012). Management should be very calm and supportive when handling conflict in the workplace. They should also take control and demand a more appropriate and acceptable behavior or take necessary steps to create a healthier work environment for