Summary: The Importance Of Communication In Nursing
Working as a CNA on a sub-acute unit, I have been exposed to some of the issues nurses face on a daily basis. On this floor, I am also able to experience first hand the consequences of the …show more content…
In psychology, a method as simple as clarifying terms is proven to be highly successful (Gorman, 2006). Asking Kristin to clarify what was said could have saved Faith a lot of time and stress. This also could have alerted other staff members about the change. I could have clarified with the flustered patient the reason behind me taking so long to answer her light. When a nurse does not clarify confusing material with the patient, this could alter the patient’s understanding of a certain procedure (Gorman, 2006).
Additionally, having empathy is a communication technique to master as a nursing professional. Empathy should come second nature to a nurse when doing patient care. This same trait is also necessary when speaking with staff. Kristin could have sincerely apologized to her coworkers when realizing she did not completed her delegated task (Howlett, 2013). Her offering to help me with cares is an act of empathy. Being empathic includes wholeheartedly identifying with coworkers and patients without experiencing the emotion (Gorman,