Team Collaboration Case Study

Great Essays
Journal: Team Collaboration

Description: Describe the communication and teamwork problems noted in the videos. Share how you rated the performance of one of the teams on one of the videos
The STEPP primary care videos and long term care video demonstrated various situations in which team work “failed” due to lack of communication. The first set of videos illustrated team dynamics between front line staff, medical assistants, nurses and physicians. In clip one the breakdown in communication is seen when the attending physician bypasses the reception and helps a friend/patient by having them “fit in to the schedule”. The receptionists is unaware of any patient information other than their name and room number, therefore the medical assistant
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As a nurse communication is key in performing our responsibilities. We interact with a wide variety of ancillary staff on a daily basis and within each department we must learn how to communicate effectively in order to achieve our desired results. We collaborate on a wide spectrum “teams” when it comes to patient care and our most important role in communication is communicating with our patients and families.
Evaluation: Do you feel that communication or teamwork training for caregivers can help improve patient safety? Why or why not?
“Collaboration is a complex phenomenon that bring together two or more individuals, often from different professional disciplines, who work together to achieve shared aims and objectives” (Amer, 2013, p. 150). Continuing education is a core belief in nursing. Most nurse believe “there is always something new to learn” the same goes for communication and team building techniques. Team Strategies and Tools to Enhance Performance and Patient Safety (STEPPS) and Achieving Competence Today (ACT) are interdisciplinary teaching programs that focuses on quality, safety and health systems improvement (Disch, n.d.). Utilizing programs like STEPPS and video such as the ones for this assignment help in teambuilding exercises and professional
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My organization has utilized the STEPPS training in continuing education credits as well as Health Stream modules as an approach to always strive for improving communication between departments. The “four key skill areas form the basis for training: leadership, situation monitoring, mutual support and communication “(Disch, n.d., p.14). Our new graduate nurse internship program would be an excellent example of the STEPPS training program. As a preceptor/ leader you are responsible for help new nurse transition into the role of a critical care nurse. The entire program is six months long with intermittent review periods. At the end of orientation both the preceptor and preceptee complete evaluations. It is vital during this time to have strong and open communication between nurses and nurse supervisors. If a team is not “meshing well” a change in assignment may be needed or if a new nurse is struggling to pick up on the complex needs of the patient population in the ICU adjustments made need to be made in their internship classes or unit

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