1. Communication knowledge
Relationship with job: As a residential advisor, the main work is communicating with residents. It’s difficult to be a good residential advisor without communication knowledge.
Points: 20%. Communication knowledge is one of the most important knowledge for a Residential Advisor. With good communication knowledge, the Residential advisor can know residents more about their life, the relationship between the Residential Advisor and residents can be closer. Residents are willing to talk about their problems with the Residential Advisor who has good communication knowledges.
Question 1: Imagine that now you are a Residential Advisor, a resident come to your office and complain that his neighborhood usually plays loud music after midnight this week, he can’t sleep well. How will you comfort him in a five-minutes talk? …show more content…
I will contact him to solve the problem.
Example of a no credit answer: Your neighbor is really stupid.
Question 2: I’m going to give you some characteristics that you may need in the process of communication. They are patience, self-confidence, genuine attitude, amiability. Do you think which is the most important thing in the communication process?
Example of a full credit answer: I think patience is the most important thing in the process of communication. When I talk with the resident, I need to listen to them carefully and patient. It’s important to give them enough time to express their opinions and thinking. Sometimes I need to talk with kids, they may speak slowly. They need my patience.
Example of a partial credit answer: I think patience is the most important thing. People like talking with people who have patience.
Example of a no credit answer: I think they all unimportant.
Question 3: As a Residential Advisor, you need to explain all community regulations to new residents. Please describe how will you do the
Relationship with job: As a residential advisor, the main work is communicating with residents. It’s difficult to be a good residential advisor without communication knowledge.
Points: 20%. Communication knowledge is one of the most important knowledge for a Residential Advisor. With good communication knowledge, the Residential advisor can know residents more about their life, the relationship between the Residential Advisor and residents can be closer. Residents are willing to talk about their problems with the Residential Advisor who has good communication knowledges.
Question 1: Imagine that now you are a Residential Advisor, a resident come to your office and complain that his neighborhood usually plays loud music after midnight this week, he can’t sleep well. How will you comfort him in a five-minutes talk? …show more content…
I will contact him to solve the problem.
Example of a no credit answer: Your neighbor is really stupid.
Question 2: I’m going to give you some characteristics that you may need in the process of communication. They are patience, self-confidence, genuine attitude, amiability. Do you think which is the most important thing in the communication process?
Example of a full credit answer: I think patience is the most important thing in the process of communication. When I talk with the resident, I need to listen to them carefully and patient. It’s important to give them enough time to express their opinions and thinking. Sometimes I need to talk with kids, they may speak slowly. They need my patience.
Example of a partial credit answer: I think patience is the most important thing. People like talking with people who have patience.
Example of a no credit answer: I think they all unimportant.
Question 3: As a Residential Advisor, you need to explain all community regulations to new residents. Please describe how will you do the