Reflection Paper On Language And Emotions

1085 Words Jul 19th, 2016 null Page
1. Using the chapters on language and emotions to help frame your answer, suggest two ways that Ken could open this conversation more productively, beyond clearly expressing his emotions and using “I” language. I believe Ken could’ve used better communication skills that shows respect and cooperation. Using sentences like,” Jan, I’d like to discuss some things about our friendship” or “Jan, there has been problem in our relationship lately and I think we should address them.” By Ken utilizing the win-win approach he could’ve had a better dialogue with his friend Jan. When taking another person’s views into consideration it can allow a more constructive conversation where the next person won’t become defensive, had Ken of utilized this method the conversation may of went better.
2.How do you perceive Jan’s effort to convince Ken to forgive her? Based on what you have learned in this chapter; suggest two ways she might more effectively seek Ken’s forgiveness. I believe that Jan could show Ken that she was sincere in her approach applying the win-win to mediate the issues between her and Ken. Jan could have also used a softer tone of voice when she replied to Ken’s feelings. A simple statement with a soft tone of voice may have changed this around such as “Ken I am so sorry; I didn’t know this would end up hurting you.” By applying these two types of communication the conversation would’ve been more effective.
3.What are two nonverbal cues used by Jan? What are two…

Related Documents