Value Chain Analysis Of Papa John's

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According to Pizza Today, Papa John’s is still the third largest pizza chain in the nation following Pizza Hut and Domino’s (Pizza Today, 2014). There has been some discussion that Little Caesar’s could possibly be larger, but Little Caesar’s has not released their current data (Pizza Today, 2014). Little Caesar’s has been offering $5 pizzas, which are less than half the cost of a Papa John’s pizza. However, Papa John’s was not founded on value but quality (Papa John 's, 2014). The focus on quality is the core of their business from the employees they hire to the ingredients on their pizza (Papa John 's, 2014). Because of this, they were rated #1 in customer satisfaction among QSR Pizza Chains in the 2014 American Customer Satisfaction Index (Papa John 's, 2014). This year Papa John’s celebrates their 30th anniversary (Papa John 's, 2014). They have over 4,400 restaurants worldwide in 36 countries (Papa John 's, 2014). They report $3 billion in total system sales and $5 billion in all-time U.S. e-commerce sales (Papa John 's, 2014). …show more content…
Their goal is to provide the best pizza experience possible from ordering to the taste of their fresh ingredients. From 1999 to 2006, they had a 7-year streak of being rated #1 in customer satisfaction (Papa John 's, 2014). Obviously, customers like what they are doing, because Papa John’s has been highest rated in the American Customer Satisfaction Index for 13 of the last 15 years (Papa John 's,

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