Outcome 1 – Understand Why Effective Communication Is Important in the Work Setting

1776 Words Mar 23rd, 2013 8 Pages
Unit 051 – Promote communication in Health, Social Care or Children’s and Young People’s Settings
Outcome 1 – Understand why effective communication is important in the work setting.

1.1 Identify the different reasons people communicate.
There are many reasons why people communicate. We communicate to establish a relationship, we start using eye contact, smiles and general greetings such as ‘hello’. Having good relationships as a practitioner is essential because you are always meeting new parents, colleagues and students. Once established it is important to maintain the relationships. If you fail to maintain relationships it can lead to feelings of insecurity and it’s important not to let this happen in your setting. Another
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Some homes may be busy and loud whereas some may be quieter and less hectic, where voices aren’t usually raised. Some children may use more than one language at home such as welsh and English if parents are bilingual for example. Other factors such as the language used and heard at home may be on a different level from another household and the amount of communication can differ between one home to another. Most children are given the opportunity to spend time with other children outside of the setting enabling them to develop their communication skills but some may spend most of their time with adults, which can also help to develop communication but only if the adults communicate a lot with the child.
Personality, confidence and self-esteem - Some children are naturally more social and outgoing but some can be a bit more reserved. Some children are more than confident enough to approach adults with something to say but putting emphasis on engaging in communication with children that are less forthcoming with communication will give them the confidence to talk back. Although it is important not to push the child into speaking for example as this can seriously affect their self-esteem if they are made to do something they really do not wish to do. Personality can also impact on responses dramatically. Some children can be seen as ‘open books’, expressing all emotions whereas some can be much more reclusive although there emotional

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