Objectives Of A Enterprise Internship Essay

1707 Words Jul 20th, 2016 null Page
Enterprise Internship

Enterprise has been recognized by Fortune Magazine as one of the top five internships for real World experience. The beginning of the internship at Enterprise was about teaching the interns about the qualities and business morals that Enterprise has built. The mission statement is “to be the best transportation service provider in the World, to exceed our customers’ expectations for service, quality and value, to provide our employees with a great place to work and to serve our communities as a committed corporate citizen.” We first learned about the seven steps of business. These steps gave us in depth information on how we should interact with the customer. These seven steps of business can be incorporated within our careers for any industry. Enterprise focuses on each customer and strives to provide excellent service. The cycle is directly linked to our ESQI (Enterprise Service Quality index). The index measures the satisfaction level of our customers and is a vital part to each employee’s growth within the company. When completing the cycles of service it results in a completely satisfied customer.
The seven steps include telephone, pickup, branch arrival, rental contract, to the car, callbacks, return of vehicle, invitation to return, and lastly completely satisfied customer. The telephone is the opportunity to make a positive, lasting impression on the customer. It’s important to make your conversation friendly, polite and…

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