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Memorialcare Medical Group Case Study

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Responsible for operating private branch exchange switchboard for MemorialCare Medical Group. Answered entire after hours calls for all MemorialCare Medical Group doctors offices and speciality doctor's offices. Maintained politeness while on phone with patients. Triaged calling ill patients to on-call nurses or on duty nurses. Paged on call doctors after receiving calls from nurses at local hospitals. Paged on-call surgeons and specialists. Took patient messages for doctors offices. Remained calm when dealing with aggravated

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