Lake Health, a facility located in Lake County, Ohio, services many Hispanics with their healthcare. At Lake Health, there is no current ongoing cultural competence training, and this needs to change. The ideal action plan for Lake Health is to develop an effective educational or training program to help create an environment that supports ongoing cultural competency (book). According to Health Research & Educational Trust (2013), a educational program that gives a lasting awareness and understanding by hospital staff includes many factors. An ideal educational program includes the components of cultural assessment, multiple training methods, ongoing education, and measurement and tracking (Health Research & Educational Trust, 2013). After
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Lake Health does a fine job at serving the low literate Hispanics with providing a translation service and Spanish literature. Patients who use translation services received more recommended preventative services, had more office visits, and more prescriptions written and filled (Towns, 2013). Many of Lake Health’s educational materials can easily be translated and printed in Spanish. This leads one to the belief, once institutions follow the CLAS standard of Communication and Language assistance; there may be a higher quality of care (U.S. Department of Health and Human Services Office of Minority Health, …show more content…
I do not hesitate to care for the Hispanic patients because it is very common and over the past 13 years, I have learned their customs.
I will adapt many of the concepts I have learned in this course. For example, when needing a translator, I will always use the language line before the patient’s family member. If I know the patient is Spanish speaking, I will have the language line ready so I do not offend any family members.
Beyond the Hispanic culture, my own cultural competency is very poor. I am a white female and I have been in the same city my entire life. I would not consider my nursing career sheltered because I have gone into bad areas of town and seen the health disparities that exist here in Cleveland, Ohio. Though, many of the culture are African American or
Lake Health does a fine job at serving the low literate Hispanics with providing a translation service and Spanish literature. Patients who use translation services received more recommended preventative services, had more office visits, and more prescriptions written and filled (Towns, 2013). Many of Lake Health’s educational materials can easily be translated and printed in Spanish. This leads one to the belief, once institutions follow the CLAS standard of Communication and Language assistance; there may be a higher quality of care (U.S. Department of Health and Human Services Office of Minority Health, …show more content…
I do not hesitate to care for the Hispanic patients because it is very common and over the past 13 years, I have learned their customs.
I will adapt many of the concepts I have learned in this course. For example, when needing a translator, I will always use the language line before the patient’s family member. If I know the patient is Spanish speaking, I will have the language line ready so I do not offend any family members.
Beyond the Hispanic culture, my own cultural competency is very poor. I am a white female and I have been in the same city my entire life. I would not consider my nursing career sheltered because I have gone into bad areas of town and seen the health disparities that exist here in Cleveland, Ohio. Though, many of the culture are African American or