KCCC: Standard Operation Procedure (SOP)

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KCCC has implemented a standard operation procedure (SOP) to communicate their policies, expectations and job descriptions to all employees. According to our weekly reading of the Dynamics of the Responsive organization, it discussed the “Three essential processes or feedback loops combining to bring the responsive organization to life.”(Hugos 47)
KCCC has a mulit-tier level of managers who fall into the category of observing and responding to client and inner department concerns and needs. Each department has a tier level of managers in place for the purpose of facilitating direction and explicit leadership, but this can only be in place for a short period of time (Hugos 46).
Implicit leadership would be the idea format to engage and empower

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