Kelley Case Study

Kelley, your learning curve as it relates to your working knowledge of DSDS administrative, HCBS & APS policies & procedures, State statures and regulation is progressing satisfactory. You need to work on absorbing and retaining the information. One of your major strength is your willingness to ask questions of your co-workers and supervisor when you have questions about policy, procedures, regulations and state statues. Kelley, you are knowledgeable of HIPAA and the importance of maintaining the privacy of clients confidential. You need to continue to improve your knowledge of HCBS programs & services. You’re interviewing skills and ability to assess risk to disabled and senior adults is improving. Continue to become more knowledgeable of the RSMo …show more content…
You are performing satisfactory at this time. You need to continue to increase your working knowledge of Case Compass. Kelley, your documentation in your case recordings is very good. You need to concentrate on meeting the objectives of the investigation plan as it relates to task assignment & task due dates. You are meeting most policy timeframes for the reporter, initiating a hotline, completing face to face with the Ra and request exception waivers & postponements. You have demonstrated good customer service skills.

Kelley, you have a good working relationship with your co-workers. You willing accept any case assign to your workload. You respond in a timely manner to emails and phone calls from customers, Rev-Team, Assessors, Regional Manager, and supervisors. You accept criticism is a constructive manner.

Kelley, you have completed your entire required On-line, Skill Survey and Security mentor training. You need to seek out opportunities to enhance your professional opportunities through On line Webinars, lectures & outside training opportunities. You have demonstrated the ability to act independently without specific