Essay on How Stubhub Needs A Better Technology System

1581 Words Apr 8th, 2016 null Page
StubHub needs a better technology system to improve their business. They need to improve their current Customer Relation Management (CRM). Currently StubHub has a basic FAQ (Frequently Asked Questions) and a basic contact us page. StubHub’s Real problem is with Customer Reviews and complaints. StubHub needs to make sure that they sell for their customer. According to a review website called sitejabber StubHub has a really bad reputation and bad reviews. StubHub received an overall score of 2 out of 5. They have low ratings on many different review sites. Site Jaber has 183 reviews on StubHub. Out of those 183 reviews 126 reviews is 1 star. There are various comments of angry customers saying to avoid and don’t buy. It seems that StubHub needs to take a really big step to improve its customer relation.
One of the biggest complains that StubHub customers give is that the tickets are overpriced. StubHub might need to reconsider overpricing tickets. The best solution to this problem would be to increase prices on hot selling items and decrease Prices on low demand tickets. There are also huge complaints about hidden fees and over charges. StubHub needs to look at these reviews to decide their change. This would be more of an ERP Step. They could make changes between warehouse and delivery. StubHub could put all their charges into one price. They could breakdown the price at the checkout but the price they see when selecting the product is the final price. They can sell…

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