Human Resource Strategy
A human resource strategy is the overall plan of action that assists in the execution of particular HR functional areas. These functional areas must be aligned with the overall organization’s strategy. These strategies entail four key dimensions:
i. People ii. Culture iii. Organization iv. HR systems
Aim of HR strategy is to assist the firm in making recruitment decisions which are best for the firm and makes it a competitive one. HR strategy would act as a pillar against which the company would assess their priorities, actions and performance. There are some examples of firms mentioned below who changed their HR strategies to become successful.
PTCL changed its HR strategies to implement the use of contemporary …show more content…
They believe that excellent care of employees raises excellent service. For this purpose, FedEx implement yearly survey and takes employees’ feedback which is later on discussed by the managers. Problems can be analyzed and resolved easily.
Marks & Spencer is also known for becoming successful through its HR strategies such as employee engagement. The firm tries to improve employee relations and has won awards and honors for how they treat employees. The key to accomplishment at Marks & Spencer is communication.
Rolls-Royce is another example which changed the existing HR strategy. It provides numerous training and internship opportunities. More than 30% of its senior managers started as trainees within the company. Above 180 interns, with 80% having age 16-t8 years are given jobs every year across 12 UK locations. They then work within the company to build up their …show more content…
So, in order to retain customers, organizations must develop an appropriate customer service strategy. The strategy will focus on how the firm deals with its customers as well as training of employees. One important component of customer service strategy is customer input. Customers can provide the company with valuable feedback which can motivate the firms to run in a way which is desirable to customers. There are seven steps of improving customer service strategy:
i. Every employee should have knowledge so that customers’ queries can be answered promptly. ii. Employees should be trained in customer empathy. iii. Firms’ structure should be such that which eases customer service. iv. Customers’ issues must be resolved at the very first point of contact.
v. Employees should have the empowerment to make the customers satisfied. vi. Promises should be kept in terms of timely delivery of products. vii. Apology should be made personally and sincerely in case promises are not
A human resource strategy is the overall plan of action that assists in the execution of particular HR functional areas. These functional areas must be aligned with the overall organization’s strategy. These strategies entail four key dimensions:
i. People ii. Culture iii. Organization iv. HR systems
Aim of HR strategy is to assist the firm in making recruitment decisions which are best for the firm and makes it a competitive one. HR strategy would act as a pillar against which the company would assess their priorities, actions and performance. There are some examples of firms mentioned below who changed their HR strategies to become successful.
PTCL changed its HR strategies to implement the use of contemporary …show more content…
They believe that excellent care of employees raises excellent service. For this purpose, FedEx implement yearly survey and takes employees’ feedback which is later on discussed by the managers. Problems can be analyzed and resolved easily.
Marks & Spencer is also known for becoming successful through its HR strategies such as employee engagement. The firm tries to improve employee relations and has won awards and honors for how they treat employees. The key to accomplishment at Marks & Spencer is communication.
Rolls-Royce is another example which changed the existing HR strategy. It provides numerous training and internship opportunities. More than 30% of its senior managers started as trainees within the company. Above 180 interns, with 80% having age 16-t8 years are given jobs every year across 12 UK locations. They then work within the company to build up their …show more content…
So, in order to retain customers, organizations must develop an appropriate customer service strategy. The strategy will focus on how the firm deals with its customers as well as training of employees. One important component of customer service strategy is customer input. Customers can provide the company with valuable feedback which can motivate the firms to run in a way which is desirable to customers. There are seven steps of improving customer service strategy:
i. Every employee should have knowledge so that customers’ queries can be answered promptly. ii. Employees should be trained in customer empathy. iii. Firms’ structure should be such that which eases customer service. iv. Customers’ issues must be resolved at the very first point of contact.
v. Employees should have the empowerment to make the customers satisfied. vi. Promises should be kept in terms of timely delivery of products. vii. Apology should be made personally and sincerely in case promises are not