Introduction
Delta Air Lines is a global airline, one of the largest worldwide airlines pose a conflict with customer relations, by or through their divisions that reflect on individual performance metrics within the company. Some of their divisions would be in-flight services, airport customer services, baggage, and reservations, just to name a few. Different explanation of policies between divisions by different members’ pose an unsatisfied relationship and behavioral negativity of performance within the organization and pose a client-customer relations alignment and congruence problems that reflect on organizational requirements and constraints, not a macro level condition of individual and or interpersonal outcomes affecting motivation, effort and relations. An example of this abstract organizational systems phenomenon is in ticket sales. A customer may be told that they have a free in-flight meal or their first bag is free within a weight restriction or what time one needs to arrive before flight for checking in and these relationships becomes unaligned once a customer arrives or is up in the air midflight looking for a meal. A customer may be forced to miss a flight because they arrived 15 minutes late because they were told to arrive 30 minutes before the flight by the reservations division, and at check-in with airport customer service, they are told they should arrive 45 minutes before the flight. In further, their first bag is not free and explained to as that the carryon bag is free within a certain weight and size restriction. This poor aligning between divisions or macro conditions can affect micro practices of individual performance of ticket sales, baggage, or inflight services. Therefore, the underlining condition of neglected service complaints can be discussed as decision-making and communication between divisions of key tasks (Harrison). Delta Air Lines organizational goals and strategies are relative to its fit of the system to be influenced by management, which in return develop gaps between individual and customer behavior, policies, and procedures that outline the company objectives. The potential problem is the communication from one such division input of information becoming obsolete due to changing of policies and or procedure of organizational performance within the system. Analysis In Delta Air Lines, a reward system is designed to motivate and create a high performance atmosphere, as well as high-pressure environment consisting of finding policies, procedures, and processes for the customer, all the while the customers are present waiting for answers and time on the line with the customer counts against the employee in handling of the customer. Hence, a quota of performance exist as in so many tickets sold brings forth reward, the promotional decision-making changes the strategy of the components to balance a competitive market …show more content…
In that, network approach “allows examination of the benefits and drawbacks for each division of current structures and management processes” (Harrison, 2005, p. 86). This approach helps identify conditions or contingencies affecting cooperation between divisions. The environment in which the division operates is an interdependent relationship of the whole organization. Inter-organizational relations between divisions can be thought of a customer of the other comparisons can be made between divisions and desired ones. “Thus the network approach may be considered as an umbrella for network theories (many phenomena, many methods and a variety of concepts)” (Smith, 2014, p. 24). Reciprocal interdependencies among organizations or divisions by corporate headquarters allow interdivisional goals to independently adjust to the cross-divisional strategies making alignment of system …show more content…
Communication between organizations and or divisional boundaries can be meet with reciprocal independent decision making to align the systems components adjusting the fit between system features and organizational goals and strategies. Apply feedback of cross-divisional boundaries of obsolete organizational temporary promotions by adjusting policies, processes, and strategies realigning system components. However, consideration of informal ties or rotation of personnel as Delta Air Lines has in place now with division transferring roles. Self-governing independent decision-making reduces the codependent need of cross-divisional dependence. As my analysis showed, the reward system enhances short-term divisional goals of individual performance, and can over power divisional objectives when rewards are influencing the outcome of the strategic decision making process. The network approach will require feedback from these divisions on their interdivisional performance and goals, to reveal the “benefits and drawbacks for each division of current structures and management processes” affecting cooperation between divisions (Harrison, 2005, p.
Delta Air Lines is a global airline, one of the largest worldwide airlines pose a conflict with customer relations, by or through their divisions that reflect on individual performance metrics within the company. Some of their divisions would be in-flight services, airport customer services, baggage, and reservations, just to name a few. Different explanation of policies between divisions by different members’ pose an unsatisfied relationship and behavioral negativity of performance within the organization and pose a client-customer relations alignment and congruence problems that reflect on organizational requirements and constraints, not a macro level condition of individual and or interpersonal outcomes affecting motivation, effort and relations. An example of this abstract organizational systems phenomenon is in ticket sales. A customer may be told that they have a free in-flight meal or their first bag is free within a weight restriction or what time one needs to arrive before flight for checking in and these relationships becomes unaligned once a customer arrives or is up in the air midflight looking for a meal. A customer may be forced to miss a flight because they arrived 15 minutes late because they were told to arrive 30 minutes before the flight by the reservations division, and at check-in with airport customer service, they are told they should arrive 45 minutes before the flight. In further, their first bag is not free and explained to as that the carryon bag is free within a certain weight and size restriction. This poor aligning between divisions or macro conditions can affect micro practices of individual performance of ticket sales, baggage, or inflight services. Therefore, the underlining condition of neglected service complaints can be discussed as decision-making and communication between divisions of key tasks (Harrison). Delta Air Lines organizational goals and strategies are relative to its fit of the system to be influenced by management, which in return develop gaps between individual and customer behavior, policies, and procedures that outline the company objectives. The potential problem is the communication from one such division input of information becoming obsolete due to changing of policies and or procedure of organizational performance within the system. Analysis In Delta Air Lines, a reward system is designed to motivate and create a high performance atmosphere, as well as high-pressure environment consisting of finding policies, procedures, and processes for the customer, all the while the customers are present waiting for answers and time on the line with the customer counts against the employee in handling of the customer. Hence, a quota of performance exist as in so many tickets sold brings forth reward, the promotional decision-making changes the strategy of the components to balance a competitive market …show more content…
In that, network approach “allows examination of the benefits and drawbacks for each division of current structures and management processes” (Harrison, 2005, p. 86). This approach helps identify conditions or contingencies affecting cooperation between divisions. The environment in which the division operates is an interdependent relationship of the whole organization. Inter-organizational relations between divisions can be thought of a customer of the other comparisons can be made between divisions and desired ones. “Thus the network approach may be considered as an umbrella for network theories (many phenomena, many methods and a variety of concepts)” (Smith, 2014, p. 24). Reciprocal interdependencies among organizations or divisions by corporate headquarters allow interdivisional goals to independently adjust to the cross-divisional strategies making alignment of system …show more content…
Communication between organizations and or divisional boundaries can be meet with reciprocal independent decision making to align the systems components adjusting the fit between system features and organizational goals and strategies. Apply feedback of cross-divisional boundaries of obsolete organizational temporary promotions by adjusting policies, processes, and strategies realigning system components. However, consideration of informal ties or rotation of personnel as Delta Air Lines has in place now with division transferring roles. Self-governing independent decision-making reduces the codependent need of cross-divisional dependence. As my analysis showed, the reward system enhances short-term divisional goals of individual performance, and can over power divisional objectives when rewards are influencing the outcome of the strategic decision making process. The network approach will require feedback from these divisions on their interdivisional performance and goals, to reveal the “benefits and drawbacks for each division of current structures and management processes” affecting cooperation between divisions (Harrison, 2005, p.