Case Study: Delta Airlines

Decent Essays
May 7, 2016

Blake Baez
8101 S Clear Creek Rd
Killeen, TX 76549

Dear JimBob Irate,

We sincerely thank you for letting us know about your recent experience traveling with Delta Air Lines. On behalf of Delta Airlines, I apologize that our service did not meet your standards, and as an organization, we appreciate you taking your time to share your concerns with us.

At Delta Airlines, we want to be the leading standard in our industry, and provide top notch customer support because without our loyal customers, we would be nothing. We make sure when customers visit our website, ticket counter, or reservation center to request information about ticket prices or a seat reservation that the lowest fare offered at our airline is given to our customers.

Related Documents

  • Decent Essays

    American Airlines Group gains 57% of its revenue from domestic operations. As of 2014, the domestic market position ACSI score for American Airlines is 66 and is ranked number 4 at 12.7% in airline market share with 73.79 billion domestic revenue passenger miles. American’s market share dropped from 15.9% in 2012 but gained 8.5% in market share when American merged with U.S. airways creating American Airlines Group. As for the international market, American Airlines Group has 23% in Latin America and a low revenue of 4.9% in the Pacific region. In 2013, American gained 10% in the Atlantic region, 8.2% in Latin America and a 1.6% decrease in the Pacific region…

    • 111 Words
    • 1 Pages
    Decent Essays
  • Great Essays

    Introduction West Coast Transit Airline began as a very small company in California and would only charter planes to the nearby Oregon, Arizona and Nevada. This company that started out so small, tripled in size after its first year and has risen to over 10,000 employees. What they are doing now in regards to all the difference sides of business is really working for them and now they need help in developing a good team to manage and complete this project at hand. Throughout this paper you will see different things that the managers will need to do in order to really complete in this project flawlessly and within a timely manner. Effective Teamwork and Analyzation of Team…

    • 2136 Words
    • 9 Pages
    Great Essays
  • Improved Essays

    The Delta representative made the reservation, unbeknownst to me for the last flight of the day. When my daughter attempted to check-in for the flight Delta policy prohibiting UM’s from flying on the last flight…

    • 403 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Deltas Case Study

    • 796 Words
    • 4 Pages

    Ever lived in an apartment or room the size of shoebox? Well that is what the Delta Commons feel like at the University of South Alabama. The Deltas are the oldest living accommodation on campus since the University was founded. Originally there had been six Delta buildings but due lack of maintenance, the removal of Delta 1 and 2 have affected campus greatly in living accommodations for students on campus. The Deltas only provide a home to students on campus, but it fails to meet the needs of some living accommodations.…

    • 796 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Southwest Airlines Culture

    • 1112 Words
    • 5 Pages

    What they did know was that they could provide a better service environment at a lower cost. While their reach may not be as far as Delta or United, they currently serve the lower 48 states with service to most major cities, as well as a few international flights. They do well delivering what may strive for, by not trying to be the biggest and baddest, but relying on the reputation and service they…

    • 1112 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    The flight was not full, yet the flight attendant did not move me to another seat so I could read. The day before the guy had eye surgery for a retina problem and had to strain his eyes in the dark, because the flight attendant refused to move me. This is very unacceptable considering that he had been a Delta Sky Miles member since…

    • 734 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    The term “ethics” is commonly referred to as a branch of philosophy that involves a number of different aspects relating to various concepts of right and wrong conduct. These include systematizing, defending, and recommending different ways of action in an ethically correct manner (Webster, 2017). This idea was put to the test during early April of 2017. United Airlines faced a number of charges after a man claiming he was being profiled for being Chinese, was forcibly removed from his seat by police officers on the overbooked flight (CNN, 2017). Issues for United were raised when this event transformed into an international incident when a video of him being dragged by policemen off a Chicago-Louisville flight, with brutal signs of force (i.e.…

    • 783 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Eastern Airlines, once one of the largest iconic airlines in the industry, known for its growth due to The Air Mail Act of 1934, also became known for it ’s power struggles and a an ongoing to war with themselves, precisely between management and workers. Like many carriers in the industry during the 1970’s and 1980’s, Eastern was subjected to difficulties due to deregulation which brought on competition within the market, airfare wars as well as waged wars against competitive rivals and in-house management. During those times mostly all industry carries struggled to keep their business up and running and out of bankruptcy, however many lost the battle and were subjected to hostile takeovers, mergers as well as eventually closing their doors…

    • 1329 Words
    • 6 Pages
    Improved Essays
  • Improved Essays

    Renting Research Paper

    • 651 Words
    • 3 Pages

    Renting a car isn't for everyboody. If you're like me and keep your automobile for a lot of years then leasing isn't for you. If however, you don't get "attached" to an an automobile as some of us do, and you prefer having a different car every few years then renting may be for you. Still the trip is self can be very enjoyable.…

    • 651 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    According to the above description, John Shurtman, the founder of United Fleet Services, seeks a sales representative who will primarily be responsible for recruiting new customers, establishing relationships with prospective customers, and developing better professional relationships with current clients. In addition, the position will require partnering with service advisors to understand each client’s service history. Based on the information provided, it seems that the bulk of the sales representative’s responsibilities is geared toward generating new sales from new and existing clients. Communication with the service advisor, while not directly involving the clients, is a necessary component of increasing sales with existing clients.…

    • 778 Words
    • 4 Pages
    Improved Essays
  • Superior Essays

    Air France Case Study

    • 1437 Words
    • 6 Pages

    COMPANY PROFILE: Air France formally Société Air France, named as AIRFRANCE, is the French flag carrier headquartered in Tremblay-en-France, (north of Paris). It is an auxiliary of the Air France-KLM Group and an establishing individual from the SkyTeam worldwide aircraft collusion. Air France, was born on 07th october 1933, resulting from the combination of five French airlines, Air Union, Air Orient, Société Générale de Transport Aérien (SGTA), CIDNA and Aéropostale. It was among the few existing airlines to have been founded before World War II The carrier's worldwide center is at Paris Charles de Gaulle Airport, with Paris Orly Airport, Lyon-Saint Exupéry Airport, Marseille Provence Airport, Toulouse Blagnac Airport, and Nice Côte…

    • 1437 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    The recent changes in the airline industry have greatly impacted our economy and our spending habits when flying. Through the introduction of shorter routes, and alleviation from the government, the airline industry is constantly changing and enforcing a greater impact to our economy as a whole. Many people perceive the airline…

    • 916 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Cathay Pacific Airline was founded in 1946, standing with their vision: To become the world’s best airline wouldn’t be achievable without the commitment of our people (Cathaypacific.com, 2015). Cathay Pacific Airline then named as Cathay Pacific Airways, and becomes one of the world’s leading airlines (Worldairlineawards.com, 2015). To maintain this position, the commitment of employees becomes to be the origin issue, where job satisfaction helps to determine the degree of commitment of employees (Luthans, 1998). 3.…

    • 1228 Words
    • 5 Pages
    Great Essays
  • Superior Essays

    Increasing labour costs, shortage of skilled pilots, increasing fare prices, high tax structure, low percentages of non-aeronautical revenues and escalating debt became an industry wide problem and most of India’s private airlines were sent into red zone. Due to economic recession, unmatched fuel price climb, turbulent financial markets the Global aviation industry was going through challenging times. After liberalization in mid 90s, The Indian airline industry showed a significant growth because of entry of private service airlines. The number of jobs in the Airline sector had gone up since there were more airlines coming into business in India.…

    • 922 Words
    • 4 Pages
    Superior Essays
  • Great Essays

    Alaska Airlines had numerous problems before their transformation. These issues ranged from internal issues, to end user problems that left some customers unsatisfied with the Airline’s services. In time, these hitches eventually became problematic when in terms of doing businesses, and therefore needed to be ironed out if they were to stay competitive with other airlines. Two key issues were found in Alaska Airline’s performance were highlighted in their survey.…

    • 1215 Words
    • 5 Pages
    Great Essays