Criterion Furniture is a manufacturing company that sells ready-to-assemble furniture and was founded by Brian and Wally Smaill in the 1960’s. They are a globally known selling to markets in New Zealand, USA, Hong Kong, Guam, Singapore and the Philippines. The company has had its fair share of successes but also failures in particular the US and Japanese market resulting in changes being made in the organisations basic structure in order to achieve a bigger market share in the future. Looking ahead into this report, the five disciplines of management, globalisation, communication, teams, leadership and motivation will be examined in-depth and linked to Criterion Furniture.
Globalisation is the result of constantly changing world we see today. …show more content…
Figure 1.1 shows a sender encoding a message and sending it through a communication channel to a receiver who then decodes the message and interprets the message, after this, feedback is sent back to the sender as a response. However, there are many barriers to effective communication (noise) such as absence of feedback, cultural differences (languages etc.) and others. Criterion was quite effective in their communication methods by making ‘repeated trips to US subsidiaries’ (Campbell-Hunt, 2000). In this context, Brian Smaill was the sender who made direct contact (face-face) with the key movers of the product within the US industry, who are the receivers/customers of their product. Face-face communication is the most effective communication method as it minimises ‘noise’ the most. It allows the sender to read the body language of the receiver directly after communicating their ideas making it easier to understand how the message has been perceived. Referring back to the face to face communication earlier, Criterion has successfully minimised noise, gained feedback and this has allowed them to receive a highly perceptual understanding from the …show more content…
The Blake and Mouton’s leadership grid into four different categories which influences their leadership styles; country club, impoverished, team manager and authoritative manager.
1. A country club manager mainly focuses is on people’s needs and building relationships.
2. Impoverished manager mainly focuses on minimum work to get work done.
3. Authoritative manager mainly focuses on efficiency of tasks.
4. Team manager mainly focuses on building commitments to shared purpose.
Criterion’s Brian Smaill is a team leader and has shown quality leadership skills. His employees have access to a swimming pool and a squash court showing that he wants his employees to feel relaxed but at the same time he cares for the productivity of the company and send them to training and night classes. This working environment allows the staff to be under a relaxed but controlled environment which elevates productivity. Criterion have a good leader and the qualities expressed by Brian Smaill allow the company to be productive and efficient whilst also
Globalisation is the result of constantly changing world we see today. …show more content…
Figure 1.1 shows a sender encoding a message and sending it through a communication channel to a receiver who then decodes the message and interprets the message, after this, feedback is sent back to the sender as a response. However, there are many barriers to effective communication (noise) such as absence of feedback, cultural differences (languages etc.) and others. Criterion was quite effective in their communication methods by making ‘repeated trips to US subsidiaries’ (Campbell-Hunt, 2000). In this context, Brian Smaill was the sender who made direct contact (face-face) with the key movers of the product within the US industry, who are the receivers/customers of their product. Face-face communication is the most effective communication method as it minimises ‘noise’ the most. It allows the sender to read the body language of the receiver directly after communicating their ideas making it easier to understand how the message has been perceived. Referring back to the face to face communication earlier, Criterion has successfully minimised noise, gained feedback and this has allowed them to receive a highly perceptual understanding from the …show more content…
The Blake and Mouton’s leadership grid into four different categories which influences their leadership styles; country club, impoverished, team manager and authoritative manager.
1. A country club manager mainly focuses is on people’s needs and building relationships.
2. Impoverished manager mainly focuses on minimum work to get work done.
3. Authoritative manager mainly focuses on efficiency of tasks.
4. Team manager mainly focuses on building commitments to shared purpose.
Criterion’s Brian Smaill is a team leader and has shown quality leadership skills. His employees have access to a swimming pool and a squash court showing that he wants his employees to feel relaxed but at the same time he cares for the productivity of the company and send them to training and night classes. This working environment allows the staff to be under a relaxed but controlled environment which elevates productivity. Criterion have a good leader and the qualities expressed by Brian Smaill allow the company to be productive and efficient whilst also