Company Overview
Carey John founded CJ’s Brewing Company in 1997. “CJ’s is all about brewing Michigan made beer, single-handedly and offering a variety of delicious beer-friendly dishes made with the freshest hops and ingredients” (CJ’s Brewery, 2015). Restaurants in the corporate organizations demand a specific hierarchy of positions in order to cater to all the emerging needs of the customer service business. The primary purpose of the case study is to present CJ’s Brewing Company’s business structure, leadership and management style, and how to increase productivity.
Current Business Structure & Management
CJ’s Brewing Company has many levels of management to maintain smooth business operations. In order for a restaurant to function well, there are very specific staffing needs that are required. Most staff that work in the restaurant business often take on several roles in smaller establishments, however most restaurants generally have the same basic structure. The organizational structure is intended to execute an arrangement of obligation and responsibility, with an unmistakable hierarchy of leadership. CJ’s brewery is considered a corporate company, given that they own an intermediate chain of restaurants and pizza places out of state. The owners are the ultimate decision maker, responsible for the business finances, and accountable for the direction of business. The owners of CJ’s have high expectations for the general manager to pass down policy information down the chain of restaurant leadership. The general manager is responsible for everyday operations in the restaurant including, hiring, training, overseeing employees, and payroll paperwork. …show more content…
CJ’s general manager, Bill is also responsible for daily orders and sale summaries, to ensure that restaurant meets all legal requirements and successfully communicating with the owner. Since CJ’s Brewing Company is a large establishment, assistant managers are included in the organizational structure to help the general manager execute managerial duties of all restaurant operations. A assistant front of the house manager remains on the floor and maintains communications directly to the general manager. The executive chef also knows as the kitchen manager, is responsible for back-of-house restaurant operations. This entails hiring and training kitchen staff, prepping, inventory and completing food orders for the next day, and creating weekend specials. Additionally, the executive chef is responsible for all decisions made in the kitchen and all the meals that leave the kitchen window. The kitchen manger handles most kitchen situations, however they don’t hesitate to report to the general manager directly. The front of the house manger assists the general manager and executive chef in customer relations and managing front of the house employees known as the hostess and bartenders. The restaurant duties of a host are customer service operations such as organizing seating rotations for servers, seating customers in the dining room, taking carry out orders, and interacting with kitchen staff and servers. Bartenders are responsible for pouring and mixing drinks to serve to customers at the bar and assist the shift leaders service bar. It is essential to check identification of customers to verify age for alcohol purchasing. The front of the house manager is responsible for monitoring the performance of shift leaders throughout the day/night. Shift leaders hold the last position in the restaurant management hierarchy. They perform functions within the dining room that include taking orders, running drinks and serving customers. It is essential that shift …show more content…
Typically, leaders must obtain effective communications skills to successfully communicate with several different groups. Leadership is present at CJ’s Brewing Company, when managers speak to employees; they use a more directive style when delivering information and direction. A more directive style of communication is always known as low-context communication. Low context communication is defined as an explicit message given directly and may be given in more than one way to ensure understanding by the receiver (Chaney & Martin, 2011). It is generally important for the general manager to provide feedback on performance to employees to maintain effective restaurant operations and communication. As a manger, it is essential to understand all different types of leadership models, so you can lead a company in the right direction to succession. The four leadership styles present at CJ’s brewing company are, telling, selling, participating, and delegating. The general mangers directs their employees to specific tasks, provide information and communication with followers, work with the group and shares decision-making obligations, and lastly delegating the final
Carey John founded CJ’s Brewing Company in 1997. “CJ’s is all about brewing Michigan made beer, single-handedly and offering a variety of delicious beer-friendly dishes made with the freshest hops and ingredients” (CJ’s Brewery, 2015). Restaurants in the corporate organizations demand a specific hierarchy of positions in order to cater to all the emerging needs of the customer service business. The primary purpose of the case study is to present CJ’s Brewing Company’s business structure, leadership and management style, and how to increase productivity.
Current Business Structure & Management
CJ’s Brewing Company has many levels of management to maintain smooth business operations. In order for a restaurant to function well, there are very specific staffing needs that are required. Most staff that work in the restaurant business often take on several roles in smaller establishments, however most restaurants generally have the same basic structure. The organizational structure is intended to execute an arrangement of obligation and responsibility, with an unmistakable hierarchy of leadership. CJ’s brewery is considered a corporate company, given that they own an intermediate chain of restaurants and pizza places out of state. The owners are the ultimate decision maker, responsible for the business finances, and accountable for the direction of business. The owners of CJ’s have high expectations for the general manager to pass down policy information down the chain of restaurant leadership. The general manager is responsible for everyday operations in the restaurant including, hiring, training, overseeing employees, and payroll paperwork. …show more content…
CJ’s general manager, Bill is also responsible for daily orders and sale summaries, to ensure that restaurant meets all legal requirements and successfully communicating with the owner. Since CJ’s Brewing Company is a large establishment, assistant managers are included in the organizational structure to help the general manager execute managerial duties of all restaurant operations. A assistant front of the house manager remains on the floor and maintains communications directly to the general manager. The executive chef also knows as the kitchen manager, is responsible for back-of-house restaurant operations. This entails hiring and training kitchen staff, prepping, inventory and completing food orders for the next day, and creating weekend specials. Additionally, the executive chef is responsible for all decisions made in the kitchen and all the meals that leave the kitchen window. The kitchen manger handles most kitchen situations, however they don’t hesitate to report to the general manager directly. The front of the house manger assists the general manager and executive chef in customer relations and managing front of the house employees known as the hostess and bartenders. The restaurant duties of a host are customer service operations such as organizing seating rotations for servers, seating customers in the dining room, taking carry out orders, and interacting with kitchen staff and servers. Bartenders are responsible for pouring and mixing drinks to serve to customers at the bar and assist the shift leaders service bar. It is essential to check identification of customers to verify age for alcohol purchasing. The front of the house manager is responsible for monitoring the performance of shift leaders throughout the day/night. Shift leaders hold the last position in the restaurant management hierarchy. They perform functions within the dining room that include taking orders, running drinks and serving customers. It is essential that shift …show more content…
Typically, leaders must obtain effective communications skills to successfully communicate with several different groups. Leadership is present at CJ’s Brewing Company, when managers speak to employees; they use a more directive style when delivering information and direction. A more directive style of communication is always known as low-context communication. Low context communication is defined as an explicit message given directly and may be given in more than one way to ensure understanding by the receiver (Chaney & Martin, 2011). It is generally important for the general manager to provide feedback on performance to employees to maintain effective restaurant operations and communication. As a manger, it is essential to understand all different types of leadership models, so you can lead a company in the right direction to succession. The four leadership styles present at CJ’s brewing company are, telling, selling, participating, and delegating. The general mangers directs their employees to specific tasks, provide information and communication with followers, work with the group and shares decision-making obligations, and lastly delegating the final