Allison successfully exceeded the core job responsibilities regarding the accuracy with moves as defined in section 1 of her CJR. A rating of exceeds was given because Allison is able to process moves requests within a 3 minute time frame, she stays in compliance with guidelines, and process them with an average of .91 error monthly.
Allison successfully met the core job responsibilities regarding her decision making skills as described in section 2 of her CJR. Allison offered accurate solutions on most of her phone interactions. Allison handles most of all of her interactions and rarely ever does she have to refer customers to a supervisor. Allison will exceed in CJR 3 by taking the time to listen to the customer and offer an accurate solution …show more content…
Allison is able to research and offer solutions (ex. field investigations, service orders, explaining charges) and offers those solutions in a timely manner (avg. time per call- 1:08 minutes and avg. work mode time- 3:00). She is comfortable explaining bill rates and the impact that it has on the monthly bills of all of her customers even when the customer is upset or angry. Allison will be able to exceed in CJR 3 by reducing the amount of time spent in work mode, accurately documenting the account of the interaction and taking the time to read notes that could be related with the customer inquiry.
Allison successfully exceeded the core job responsibilities regarding her analysis and attention to detail on all the interactions as described in section 4 of her CJR. Allison has demonstrated that she is able to review the account and offer clarity on any future issues that the customer could encounter. Allison has kept her errors to a minimum (avg .91 error monthly) on any service orders or field investigations that she has processed. Allison should continue to monitor and manage customer account activity as described on CJR …show more content…
A rating of exceeds has been given because she utilize all of the tools available (ex. Intranet, policies and procedures, emails reflecting updates, and supervisor assistance) to provide answers/solutions as timely and accurate as possible, by doing this she is able to assist on 15% of the calls that were answered last
Allison successfully met the core job responsibilities regarding her decision making skills as described in section 2 of her CJR. Allison offered accurate solutions on most of her phone interactions. Allison handles most of all of her interactions and rarely ever does she have to refer customers to a supervisor. Allison will exceed in CJR 3 by taking the time to listen to the customer and offer an accurate solution …show more content…
Allison is able to research and offer solutions (ex. field investigations, service orders, explaining charges) and offers those solutions in a timely manner (avg. time per call- 1:08 minutes and avg. work mode time- 3:00). She is comfortable explaining bill rates and the impact that it has on the monthly bills of all of her customers even when the customer is upset or angry. Allison will be able to exceed in CJR 3 by reducing the amount of time spent in work mode, accurately documenting the account of the interaction and taking the time to read notes that could be related with the customer inquiry.
Allison successfully exceeded the core job responsibilities regarding her analysis and attention to detail on all the interactions as described in section 4 of her CJR. Allison has demonstrated that she is able to review the account and offer clarity on any future issues that the customer could encounter. Allison has kept her errors to a minimum (avg .91 error monthly) on any service orders or field investigations that she has processed. Allison should continue to monitor and manage customer account activity as described on CJR …show more content…
A rating of exceeds has been given because she utilize all of the tools available (ex. Intranet, policies and procedures, emails reflecting updates, and supervisor assistance) to provide answers/solutions as timely and accurate as possible, by doing this she is able to assist on 15% of the calls that were answered last